the converter failed to save the file

This morning when I tried to download a few MS Office (Excel) files from my work's collaborative site, the file downloads and kicks back this error in a dialogue box "the converter failed to save the file". I googled this and it appears to be a common issue, but I can't find the fix...

Excel was working fine yesterday opening these same files, and I haven't ran any updates or changes (to my knowledge)...I use MS Office 2010 on Windows 7.

I cleared my temporary internet files and restarted, but didn't help...Running out of ideas.

Now I found that with Office 2007 running on XP or Vista when this error occured.  An uninstall/reinstall of office fixed the issue.  Whether or not this is viable solution for you would be up to you, just thought I'd let you know.

47 people found this reply helpful


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated March 3, 2021 Views 49,959 Applies to: