Repairing Microsoft Office Starter 2010-English was unsuccessful because an internet connection is required. Why when I do have an internet connection?

I'm using Windows 7 and trying to get ride of events warning message that I believe comes from Office click-to-run. I'm trying to use the change option for the programs remove option and I keep getting the message of: Repairing Microsoft Office Starter 2010-English was unsuccessful because an internet connection is required. Nothing wrong on my end. Is their something wrong on Microsoft end?

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Answer
Your Internet provider may have silently enabled IPv6. This is what happened to me. Apparently the Click to Run Manager doesn't like IPv6. I went to my network adapter settings and unchecked that protocol and I was able to repair Office Starter.

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Whenever I try the change option under my user name and supply the admin password, I would get the message that it was unsuccessful because an internet connection is required. Ensure your computer can access the internet and try again.

 

This is just a terrible error description. The only way to get this change to perform was to switch from user to administration and then the change was successful which just seem to cause downloading of the Excel and Word software the next time I access them.

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Last updated January 16, 2021 Views 15,189 Applies to: