Powerpoint 2010 has stopped working after Windows Updates on 2015 November, 10

Hi,

after install windows updates released on 2015 November, 10th, Powerpoint starts crashing when i open a presentation?

It says "Powerpoint has stopped working".

I have Windows 7 Pro and Office 2010. Other user who are installing updates are experiencing this issue.

Dows anyone have the same problem?

thank you

 

Question Info


Last updated March 24, 2018 Views 88 Applies to:

same here, both Outlook and PowerPoint are crashing after updates, this is pretty bad.

 

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Some problem info:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: POWERPNT.EXE
  Application Version: 14.0.7138.5000
  Application Timestamp:  544d6cf3
  Fault Module Name: StackHash_eb98
  Fault Module Version: 6.1.7601.19045
  Fault Module Timestamp: 56258e62
  Exception Code: c0000374
  Exception Offset: 000ced0b
  OS Version: 6.1.7601.2.1.0.256.4
  Locale ID: 1033
  Additional Information 1: eb98
  Additional Information 2: eb98d0e200e4a206b89828553fc08d8b
  Additional Information 3: 0eaa
  Additional Information 4: 0eaae19cd4c392957b1005d9c86fd9cc

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Yes, I suspect it may be cause by the same update (KB3097877).  A lot of users have solve this problem by uninstalling the update (KB3097877).  

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It does look like removing  KB3097877 resolved the issues, at least for me, for the moment :)

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Solved! Remove KB3097877 by control panel solves the problem!

I found it yesterday evening!!! it drove me crazy!!!

ciao guys!!!!

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