Question
7942 views

Office 210 SP2 fails to install

bbinnard asked on
Apparently my problem has to do with a missing MSOCACHE folder. I deleted this to save space on my SSD drive. There are no formal instructions on how to get it back, but after some searching I found this:

Copy all files from ProPlus.WW map in Office 2010 Pro CD/ISO and paste into C\MSOCache\All Users\{90140000-0011-0000-1000-0000000FF1CE}-C. If this map don't exist, create one and paste.

Run update (SP2) from downloaded .exe file (with Office 2010 Pro CD in computer).


So I did that and ran the SP2 installer again. It got farther - actually went through installing files - but then asked for the Office 2010 Pro CD (which I have.) It said it was looking for file ProPlusrWW.MSI which I found in the ProPlysr.WW directory on the CD. So I pointed to this and then got the inevitable "Installation Failed" message.

I found these lines in the SP2 installer log file:

MSI (s) (B0:5C) [15:44:49:586]: Windows Installer installed an update. Product Name: Microsoft Office Professional Plus 2010. Product Version: 14.0.7015.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Update Name: Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition. Installation success or error status: 1603.

MSI (s) (B0:5C) [15:44:49:586]: Note: 1: 1729 
MSI (s) (B0:5C) [15:44:49:586]: Product: Microsoft Office Professional Plus 2010 -- Configuration failed.

MSI (s) (B0:5C) [15:44:49:586]: Windows Installer reconfigured the product. Product Name: Microsoft Office Professional Plus 2010. Product Version: 14.0.7015.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

Nothing seems to address Error 1603 for a Win7-64 system (which is what I have) so it looks like I'll just do without the SP2 update.
6 people had this question

Abuse history


progress