Office 2010 Will Not Load Help Files

This is a new install of Office 2010.  Whenever I try to start the help system in any of the Office applications (F1 Key or Help ? icon), Office opens the Configuration Progress window, which runs for a few minutes.  I am then presented with a dialog box asking me to restart the machine.  (In the background, I can see the Office Help window, but it is blank.)  If I click Restart, all windows close immediately, the system shutdowns, and restarts.

After rebooting and opening an Office application, when I call the Help system, the same routine starts again--Configuration Progress window, empty Help window, diaglog box requesting restart, reboot, etc.

Basically, I have no Help system in Office 2010.

I have tried Office 2010 Repair to no avail.  I have uninstalled Office 2010 and reinstalled it.  Nothing works.  I can see the Office 2010 help files in the Mircosoft Office folder on my hard drive.  So I know they are there, but I cannot get any Office application to load the files and display them.



Question Info

Last updated May 17, 2019 Views 16,371 Applies to:

I have fixed the Office 2010 Help system on my computer (Vista SP2). I am not exactly sure how I did it because I have scrubbed my Registry about a dozen times, repaired the Office 2010 installation several times, and uninstalled-reinstalled Office 2010 more times than I can count.

However, I will say my success is likely related to the scant information given by TonyAus, above. I searched my hard drive for any folder named “Microsoft Help” and deleted those folders. I found two or three of them under various user names. One of the folders definitely had old Office files in it (Office 12 instead of Office 14.) Another folder had a mix of Office 12 and Office 14 files in it!

1.      I deleted all Microsoft Help folders from the machine;

2.      I uninstalled Microsoft Office 2010;

3.      I cleaned the Registry using Mace Software’s Registry Cleaner in aggressive mode;

4.      I installed Office 2010 and activated the product via the Internet.

The Office 2010 Help system works properly now.

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