My Office 2010 Professional Plus shows both "Product Activated" and "Product Actvation Required" at the same time

Because of an activation issue I put in a different product key when re-installing my Office 2010, now the Help screen on my Office 2010 Professional Plus shows both "Product Activated" and "Product Actvation Required" at the same time.

I don't want this to be an issue later,how do I get the "Product Activation Required" section to go away.


Question Info

Last updated October 6, 2018 Views 449 Applies to:
That sort of mixed message happens when you have more than one copy of Office installed. The most common way that happens is people forget about the factory installed trial and install their purchased copy too. The activation process gets confused.

Go into Programs and Features and see if you can find more than one Office installation.  For this problem you may ignore "Microsoft Office 2010 Starter" if you have it. It is also factory installed, but it is "insulated" from normal installations because it is run in a "virtual machine" called "Click to Run" in the (mystery) "Q:\" drive you may have noticed. What you are most likely to see is something like "Microsoft Office 2010 Single Image". That is the name of the installer file MS provides to the computer factory to install all 3 retail trials at the same time.

So uninstall the "extra" trial(s), AND repair your Office Pro Plus installation.  You may also have to activate one more time.

Repair or Uninstall Office 2010 / 2007


How do I activate later


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