Microsoft Office Starter 2010 will not print

New laptop with windows 7 came with microsoft office starter 2010.  I can create documents in it and all that, but cannot print on either of two printers.  Says is not installed, but will not let me install.   How can I make it print?

Thanks

 

Question Info


Last updated January 29, 2020 Views 26,186 Applies to:
Answer
Answer

MS has release a new Printing Specific Fix It you can download it here:

Do you have printer(s) already installed?

Did you try to add a new printer, as described here:

Step a: Open Add Printer

1.In Windows Vista, clickStart  and then clickPrinters.
In Windows 7, click Start, and then click Devices and Printers.

  1. ClickAdd a printer.

Step b: Add a new printer

  1. In theAdd Printer dialog box, clickAdd a local printer.
  2. ClickUse an existing port, and then clickNext.
  3. In theManufacturer list, clickMicrosoft.
  4. ClickMicrosoft XPS Document Writer, and then clickNext.
  5. ClickUse the driver that is currently installed (recommended), and then clickNext.
  6. Click to select theSet as the default printer check box, and then clickNext.
  7. ClickFinish.

Word frequently queries the printer driver for information that Word needs when Word is formatting and printing a document. A damaged printer driver can cause an invalid page fault or exception error to occur when you are working in a document.

Most non-PostScript (PCL) printer drivers use a common core file called the Unidrv.dll file. This includes Microsoft Fax and Generic/Text Only. For this reason, if you are using a PCL printer driver and you want to troubleshoot the printer driver, you must install a non-PCL printer driver.

Almost all PostScript printer drivers use a common core file called the Pscript.drv file. For this reason, if you are using a PostScript printer driver and you want to troubleshoot the printer driver, you must install a non-PostScript printer driver.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

291336 (http://support.microsoft.com/kb/291336/ )How to troubleshoot printing problems in Word 2002 (Part 1) - What Are Some Specific Error Messages I May Get?

291344 (http://support.microsoft.com/kb/291344/ )How to troubleshoot printing problems in Word 2002 (Part 2)

The following topics are covered in part 2:

·How to Eliminate Document-Specific Printing Problems

·What Are Some Other Things I Can Try?

·Additional Troubleshooting Resources

·Microsoft Support Options


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