Invalid product key error when installing Office 2010

Original Title: "Microsoft office"

hello there: my computer came with Microsoft office already installed now i just need the activation key buy every time i go to activate it it says "invalid product key" i have the product key and here is what it says: <removed product key>. is this the wrong one because i followed the steps.
1. go to www.office.com/getkey
2.enter the pin.
3. follow the steps.
did i do something wrong or should i call a Microsoft rep?
 

Question Info


Last updated October 8, 2019 Views 5,263 Applies to:
Answer
Answer

Error message when you start an Office application after you install an Office suite: "Invalid product key"

http://support.microsoft.com/kb/836178

 

Please note, if you are using the Windows 7 Product key located on the Certificate of Authenticity sticker attached to your system, that will not work, it is only for Windows 7. You need a Office 2010 product key.

 

If your computer came with a trial version of Office, you will need to obtain a trial key or purchase a full license:

Trial license:

http://office.microsoft.com/en-us/try/

Full license:

http://support.microsoft.com/kb/823570

Get Key;

http://office.microsoft.com/en-us/buy/redir/XT101874326.aspx?CTT=5&origin=HA101847520

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Answer
Answer
Please confirm that you have a Product Key Card with a 27 character "PIN" on it.

You can "activate" the PIN only once, so you have to be sure to record the 25 character Product Key when it works.

Please describe the steps you are taking in detail. We can't tell if you are doing anything "wrong" or not.  You may want to try using the PSR to capture more info for us.

Win7 & Win8 Problem Steps Recorder - PSR

http://windows.microsoft.com/en-CA/windows7/How-do-I-use-Problem-Steps-Recorder

http://blogs.msdn.com/b/patricka/archive/2010/01/04/using-the-secret-windows-7-problem-step-recorder-to-create-step-by-step-screenshot-documents.aspx

http://www.maximumpc.com/article/how-tos/how_use_windows_7_problem_steps_recorder_make_easy_pc_guides 

Please use the Problem Steps Recorder to capture what you are doing so we have more details to work with. Either copy and paste the recorded steps into the forum or upload the zip file to Skydrive and give us a link to the zip file

 


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