Runtime error R6025 Pure virtual function call while saving

I am running Excel 2010 with Windows 7.  Every time I try to save an excel sheet (existing or new) I get the following message:

Runtime Error!
Program: C:\Program Files\Microsoft Office\Office14\EXCEL>EXE
R6025
-pure virtual function call

I then receive the message that Microsoft Excel has stopped working and am kicked out of the program.

I also get the following problem signature:
Problem signature:

 Problem Event Name:                       APPCRASH

 Application Name:                            EXCEL.EXE

 Application Version:                          14.0.4756.1000

 Application Timestamp:                    4b9c08e8

 Fault Module Name:                         OLEAUT32.dll

 Fault Module Version:                       6.1.7600.16385

 Fault Module Timestamp:                 4a5bdaca

 Exception Code:                                 40000015

 Exception Offset:                               00013ec3

 OS Version:                                         6.1.7600.2.0.0.256.4

 Locale ID:                                            1033

 

Additional information about the problem:

 LCID:                                                    1033

 skulcid: 1033

Excel was working fine yesterday and started giving me this message today.  I ran a full system virus scan on the computer and came up with nothing.  Please help!

 

Question Info


Last updated May 16, 2019 Views 17,365 Applies to:
Answer
Answer

No idea what's causing it.  I've never heard of that error before.

First thing I would try is running Excel in Safe mode (hold down Ctrl key while launching Excel).
- if the problem goes away then an add-in or startup program is the cause; try a process of elimination
- if the problem is still there, come back and tell us.

What has changed since yesterday?
- an update installed?  Try rolling it back
- something else?


Bill Manville. Excel MVP, Oxford, England. www.manville.org.uk
Microsoft Excel MVP, Oxford, England. www.manville.org.uk

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Answer
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Bill,

Thanks for the fast response.  I started excel in safe mode like you suggested and it saved without any errors.  I had installed AspenPlus V7.2 (a chemical engineering simulator) on my computer yesterday morning and it installed 2 excel add-ins.  I removed both of these add-ins and everything is now running fine.  I am not sure why it was running yesterday and not today, but at least it's working now!  Thanks again!

 

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