Can't remove hotmail connector add-in

I tried to remove or disconnect Microsoft Hotmail Connector add-in from outlook 2007 and get a message "This add-in is installed for all users of this computer and can only be connected or disconnected by an administrator". As I am an administrator of this computer (not the only one however) I am at a loss what else to try.

Any tips would be appreciated. Thanks

 

Question Info


Last updated April 3, 2019 Views 18,048 Applies to:
Answer
Answer

Restart your computer and then try to uninstall Outlook connector.

If the problem still exists try to remove Outlook connector manually.

To manually remove Microsoft Office Outlook Connector, do the following.

1. Search for and rename or delete:
C:\program files\common files\system\msmapi\1033\ msncon32.dll,
mapisvc.inf (updated by the Outlook Connector installation)

In the directory C:\Program Files\Microsoft Office Outlook Connector
custsat.dll

msncon.cfg

msnconrc.dll

msnhelp.chm

msocp32.dll

msocprc.dll

olcstart.exe

2. Backup and delete if listed:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot guarantee
that you can solve problems that result from using Registry Editor incorrectly. Backup the registry using -
http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry



HKEY_CURRENT_USER\Software\Microsoft\Microsoft Office Outlook Connector
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\6FD534067D145D94C9B3313834E99
1D5
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\6FD534067D145D94C9B3313834E99
1D5
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MSNCON.Addin.1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MicrosoftOfficeOutlook Connector
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook\SchedulingInformation\Shar
edCalendarSupport
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\MSNCON.Addin.1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-
5-18\Components\08049A038BDED1648BDEE295333FE41E
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-
5-18\Products\6FD534067D145D94C9B3313834E991D5

3. Restart computer and check.

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