Question

Q: Cannot open your default e-mail folders. The information store could not be opened.

I am using Outlook 2007 trying to connect to Exchange 2007. I am just setting this up remotely. And I get this error. Cannot open your default e-mail folders. The information store could not be opened. I have tried the RPC registry key, which I had to add and safe mode.

Answer

A:

Usually this error occurs when Outlook is running in Compatibility mode.

 

Go to the location,

In 32 bit Operating system,

C:\Program Files\Microsoft Office\Office 12\Outlook.exe

In 64 bit Operating system,

C:\Program Files (x86)\Microsoft Office\Office 12\Outlook.exe

 

Right click on Outlook.exe> Properties.

Click on Compatibility tab, uncheck the box ‘Run this program in compatibility mode’.

Click on Apply and click on ok.

Try to open Outlook and check.

 

Did this solve your problem?

Sorry this didn't help.

8 people were helped by this reply



 
Question Info

Views: 63,534 Last updated: May 24, 2018 Applies to: