Windows 8 and Office 2007 error 1935

I just recently purchased a new computer with windows 8.  I am trying to install office 2007.  I have already done all the repairs and fixes that have been recommended.  All of my windows updates are up to date.  I have tried repairing and installing/uninstalling the .net and that hasn't worked either.  The exact error message is:  Error 1935.  An error occurred during the installation of assembly component 0x800736B5. 
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Are you sure it said "assembly component 0x800736B5".  That is not the name of an assembly component, it looks much more like an error code.

Here are some possible fixes for 1935 errors:
Code 1935 Error. An error occurred during the installation of assembly component –  Here are several possible fixes. Pick one that closely resembles your error. The "assembly component" mentioned does not have to be exactly the same:

http://support.microsoft.com/kb/2553092

    http://support.microsoft.com/kb/926804

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/error-1935-or-2908-when-installing-office-2010/99d5c577-49af-4e95-afba-f5af7061f50e

     http://blogs.technet.com/b/odsupport/archive/2010/12/30/trouble shooting-office-installation-failures.aspx

     http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/error-1935-installing-office-2010-on-vista/71537f3b-c873-4959-b8cd-50e8bbbe8c7f

     http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/error-1935-when-installing-ms-office-2010-on/fa15844b-a5e7-4325-a5b1-e3b59a87c7b6

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/error-1935-an-error-occurred-during-the/c682142f-0f5c-455f-8f0a-033a764fc726

You may also refer the post by 'PennineGuy'  in the link below and check if it helps http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/c682142f-0f5c-455f-8f0a-033a764fc726

<snip>

You didn’t do anything “wrong”. I <Rohn007> ran into this problem on a fresh install of Windows 7. I had installed Office 2013 and was trying to parallel install Office 2010 when I got the error … <sigh>

A combination of KB926804 and “Run As Admin” fixed the problem for me. I did both at the same time so I don’t know which one made the difference

</snip>

<snip>

Restart the computer in Windows Safe mode by following the steps given in the link below:

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

In Windows Safe mode open the following location:

C:\Windows

Rename the SoftwareDistribution folder to SoftwareDistribution.old

Close all the windows then click on Start > All Programs > Accessories > Run

Copy and paste the following text in the Open field and then press Enter

fsutil resource setautoreset true C:\

Restart the computer then try to install Office 2007

If that doesn’t’ work, another suggestion, Win7 specific is to do a non-destructive repair Windows using your installation disk.

</snip>

 

Another solution

My TrustedInstaller.exe / service was not missing but it was not working.  Start the service.

I found this because:

1.when I use "sfc /scannow" it replies "Windows Resource Protection could not start the repair service"

2. I could not start "Windows Modules Installer" in "services.msc", it replies "Error:126"

I found an solution online:

I edited the registry and had solved the problem

I Opened "C:\Windows\servicing\Version\" and found out that the folder name is "6.1.7601.17592"

then I opened "C:\Windows\winsxs\" to find the folder that starts with"amd64_microsoft-windows-servicingstack_31bf3856ad364e35_" followed by the version "6.1.7601.17592".

 

so I found 

"amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f"

 

I opened Regedit => HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\

I added a new key called "version", and under "version" I added a Expandable Value

Name = "6.1.7601.17592"

Value = "amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f"

after reboot I started  "Windows Modules Installer" in "services.msc" and it worked, then I also tried the command "sfc /scannow" and it also worked.

 




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I couldn’t put it down.
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I am using windows 8, not 7.  I have been through all of these threads and tried everything.  I have also tried running as administrator.  Yes, I am sure that it said "assembly component 0x800736B5." 

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The next step would be to use the PSR to capture everything you are doing and post the results here or on a file share site (with a link to the share) so that we can see EXACTLY what is happening.

Don't forget, "google is your friend" (or bing or any other internet search engine). Try using multiple search terms to see if anyone else has had and fixed your specific problem (that is what I usually do).

When you get an error, we Need the FULL and EXACT Error message text and error code (if there is one) as Diagnostic Clues

Describe the exact steps you take to to create the error (so we can try to recreate it) and the resulting error. In theory that is obvious, but apparently you didn't give us enough information to provide a good answer ... <sigh>


We search various sources for the error message you give us to find possible solutions. So we need the exact error message text, we can't find paraphrased error messages.

http://ask-leo.com/can_i_avoid_retyping_error_messages_when_i_need_to_report_them.html

This link describes a shortcut to capture the FULL and EXACT error message text in a message box. As of Win 2000, <CTL><C> captures error text from most(some?) dialog boxes. Report it back here by pasting the text into a reply, or typing the full message if you can't copy it.

Win7 & Win8 Problem Steps Recorder - PSR

http://windows.microsoft.com/en-CA/windows7/How-do-I-use-Problem-Steps-Recorder

http://www.maximumpc.com/article/how-tos/how_use_windows_7_problem_steps_recorder_make_easy_pc_guides 

http://msdn.microsoft.com/en-us/library/dd371782%28v=vs.85%29.aspx

http://www.7tutorials.com/easy-troubleshooting-and-problem-solving-problem-steps-recorder 

https://www.youtube.com/watch?v=z6EgLm3-XcQ

http://blogs.msdn.com/b/patricka/archive/2010/01/04/using-the-secret-windows-7-problem-step-recorder-to-create-step-by-step-screenshot-documents.aspx

Please use the Problem Steps Recorder to capture what you are doing so we have more details to work with. Either copy and paste the recorded steps into the forum or upload the zip file to Skydrive and give us a link to the zip file

Solving problems unique to a machine can be an arduous task for both the end-user and the help desk. That’s why Win7 introduces the Problem Steps Recorder, a screen-capture tool that allows the end-user to record the problems they’re having step-by-step. If the problem is repeatable, the recorder will capture what you do in text form.


It’s as simple as hitting “record” then adding in comments as needed. A HTML-based file is converted to a .ZIP folder, which is easily passed on to the help desk.  The program is accessible from the Control Panel under “Record steps to reproduce a problem” or run psr.exe from Explorer.

Upload result to a file share site and post the link back here.

AppCrashView – tool to find ErrorCode

http://www.technibble.com/display-details-of-application-crashes-with-appcrashview/

http://www.nirsoft.net/utils/app_crash_view.html 

If you didn’t write down the error code you can try this tool to see if you can recover it.

Nirsoft writes good apps. I (Rohn007) have used other of their tools. This one is small and does not have to be “installed”, you can just run it directly. The app displays information about recent crashes. The important part is that it displays the “Exception Code”. If you find an entry for your problem (look at the time), please report back the “Exception Code” and “Event Name”.


****
( ͡~ ͜ʖ ͡°)
.
I was reading a book on helium.
I couldn’t put it down.
.

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I had the same problem with Office 2007 installation on Windows 8.1.

My laptop was brand new.  I had created a single (admin) account with the recommended "Microsoft Account" (as opposed to local account, which was shown as "not recommended").

After many attempts and always getting this 1935 error, I decided to add a second admin account, but this time, as a "local account".

The Office 2007 installation went without a glitch.  PROBLEM SOLVED! (at least for me)


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Amazing! How did you know this? It worked without a glitch for me as well, thank you!!

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Last updated April 3, 2020 Views 8,334 Applies to: