lost product key

http://support.microsoft.com/kb/823570

You need 2 things to install Office, your unique personal 25 character “Product Key” and the generic Office installation file / disk for the matching Office bundle.

The above link describes the formal MS support available.

To summarize the article, it depends on how you bought Office:

If you have a 1-computer (online download), “PKC” (Product Key Card), “MLK” (Medialess Kit), “OEM” (factory installed and Activated) type license you cannot transfer the license to a new computer. It is only good on the first computer it is installed on and stays permanently with the computer when it is sold or scrapped.

If you have a 2-computer or 3-computer for Home and Student only (online download), “FPP” (online download), Boxed retail CD/DVD (which is usually the”FPP” type), these types of license may be transferred to new comptuers as required.

All licenses available to the general public that I am aware of may be re-installed on the same computer, even after limited upgrades like adding RAM, new HD, re-installing Windows, upgrading Windows version etc.

The link above describes where to look for Product Key numbers.  If you still have a computer that Office was installed and activated on, which you have NOT re-installed or upgraded Windows let us know and we can provide links to tools that will extract the key from your HD.

If your purchase was through the Microsoft Store, You can contact them at 1-877-696-7786 or login using your credentials in the link below: http://store.microsoft.com  and they may be able to provide download details.

If your purchase was through Digital River, refer the following link: https://store.digitalriver.com/DRHM/servlet/ControllerServlet?Action=DisplayContactFormPage&SiteID=msshus&Locale=en_US&Env=BASE

http://support.microsoft.com/kb/2548260 Article ID: 2548260 - Last Review: July 3, 2012 - Revision: 16.0

If you have followed the tips in the previous section and you still cannot unlock Office with your product key, or if you cannot find your product key, you can obtain a new one. To do this, contact Microsoft Support. Find the support telephone number for your area by running the Product Activation Wizard on your computer.   For more information about how to run the Product Activation Wizard, click the following article number to view the article in the Microsoft Knowledge Base: How to contact a Microsoft Product Activation Center  

When you contact Microsoft for a new Office product key, please have the following items available for the customer service representative: 

o   The product CD-ROM. 

o   The computer serial number on which you want to install the Office suite. 

o   The readable parts of your original product key (if available).

http://office-watch.com/t/n.aspx?a=191&z=12 Pt 1

http://office-watch.com/t/n.aspx?a=202&z=12  Pt 2

http://support.microsoft.com/kb/811224

http://office-watch.com/t/n.aspx?articleid=1628&zoneid=12

http://office.microsoft.com/en-us/help/replace-lost-office-product-keys-HA001150834.aspx

http://support.microsoft.com/kb/2548260 

If you have followed the tips in the previous section and you still cannot unlock Office with your product key, or if you cannot find your product key, you can obtain a new one. To do this, contact Microsoft Support. Find the support telephone number for your area by running the Product Activation Wizard on your computer.   For more information about how to run the Product Activation Wizard, click the following article number to view the article in the Microsoft Knowledge Base: How to contact a Microsoft Product Activation Center  

When you contact Microsoft for a new Office product key, please have the following items available for the customer service representative: 

·         The product CD-ROM. 

·         The computer serial number on which you want to install the Office suite. 

·         The readable parts of your original product key (if available).

http://support.microsoft.com/kb/326246/

I had the product code but I couldn't activate it because it was an upgrade and couldn't see any other office in my system. On this site there is a phone no that I called.  On the back of your disk there is a code (you can hardly see it) but if it is legit, they will give you the product code.    They were very nice.  I was able to buy a complete office replacement for $23.00 plus postage and they sent it FedEx in just a couple of days.