MSN emails are in a vertical line one letter at a time

Some of my emails in msn are in a vertical line one letter at a time on the mobile phone and computer. How do you correct this to form a horizontal sentence?  My wife also has msn and gets the same email ok.

Original title : emails


Thanks for your reply

If you receive an e-mails with the body text showing vertically and one letter per line, these might help you to solve the problem:

Close your e-mail program (Outlook and Windows Live seem to be the ones most affected) and Word.

1) Go in to C:\Users\USERNAME\AppData\Roaming\Microsoft\Templates
(Replace USERNAME by your user name)

Note: App Data folder might be hidden then you may unhide the folder. Please follow the steps given below to unhide the folder.

To unhide files in Windows 7, I would suggest you to follow the steps mentioned below.
a.       Start Button
b.       Control Panel
c.       Click on Appearance and Personalization
d.       Click on Folder Options
e.       Go to the tab View
f.        Check “Hidden files and folders: Show all files and folders”
g.       Uncheck “Hide protected operating system files (Recommended)”
h.       Click “Apply” and then “OK”.
i.        Then right click on the files that you want to unhide and then click on Properties.
j.        In General tab uncheck Hidden and then click on Apply and then Ok.

2) Delete or rename the files "Normal" and "Normal Email".
3) Test your e-mail now with incoming messages.

This will fix your issue for new e-mails, not for existing ones.

Also check if the messed-up message displays a long display name for the e-mail address.

If there was a settings change on the sender's side, the e-mail address may now be an unverified address in your e-mail program.  

Another option: Select the entire document (Ctrl + A) and hit Ctrl + Q.  This will remove any formatting in it.

Hope this information is helpful. Please write back if you need any further assistance, we'll be glad to assist you.


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Question Info

Last updated September 24, 2020 Views 11,858 Applies to: