Computer shutting down on its own

My computer shuts down on its own at precisely every 12 minutes for unknown reason(s).   Microsoft tech people have spent hours trying to locate why with no success.  They have checked all the settings ( want them on "never"), done scans and other processes, nothing.  It still is doing it today.  The computer restarts within minutes with no problems.  Anyone have any suggestion?  BTW--the selection drop box below here does not give me an option that makes sense so I just chose one at random.
|
Answer
Answer

Hi,

Thank you for posting your query on Microsoft Community.

With the issue description, I understand that your Windows 10 computer keeps shutting down every 10 minutes. I will certainly help you in getting this issue fixed.

This issue might occur due to any software conflict. Let’s follow below mentioned steps and check if that helps:

Method 1:

Step 1: Safe Mode

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.

Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using. Please follow the below mentioned steps

1. Click on the Power button on the login screen.

2. Press and hold the SHIFT key on keyboard and simultaneously click on Restart option.

3. Once your PC restarts, on theChoose an optionscreen, tap or click Troubleshoot. If you don't see the Startup Settings option, tap or click Advanced options.

4. Tap or click Startup Settings.

5. Tap or click Restart.

6. On the Startup Settings screen, choose the startup setting for Safe Mode with Networking (Generally F5 key is pressed to select this setting).

7. Sign in to your PC with a user account that has administrator rights.

 

If the issue does not appear in Safe Mode then, try step 2

Step 2: Clean Boot

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. To know more, follow the article below:

http://support.microsoft.com/kb/929135

 

The same steps can be followed for Windows 10 operating system.

Note: After troubleshooting, refer to this section ‘How to reset the computer to start normally after clean boot troubleshooting’.

Try method 2, if the issue persist

Method 2: Run System Maintenance Troubleshooter

Follow the steps given below:

1. Type Troubleshooting in the Search box from the desktop.

2. Select the Troubleshooting option.

3. Select View All option and select the System Maintenance.

4. Click on Next to perform the System Maintenance troubleshooter and follow the steps.

 

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

Regards

Neha

1 person found this reply helpful

Was this reply helpful?

Yes
No

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer

Hi,

Thank you for the update on the issue.

The answer to your question is: There might be a possibility that there is some hardware issue but we need to diagnose the problem first.

Try the following methods and check if it works.

Method 1: Disconnect unnecessary external devices

If you have any unnecessary external device connected to the machine, you may unplug them & check if the issue persists.

 

Method 2: Run the Power Troubleshooter.


Power troubleshooter will automatically fix some common issues with Power Plans. Run the Power troubleshooter to adjust your computer's power settings. It checks things like your computer's timeout settings, which determines how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.

1. Press Windows key and type Troubleshooting.


2. Select Troubleshooting and click on System and Security.


3. Click on Power and follow the onscreen steps.


Also try the steps below and check if it helps.


1. Type Power Options in Search. Click on it to open.


2. Then on the left side click on Choose what power button does.

Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

Regards

Neha

4 people found this reply helpful

Was this reply helpful?

Yes
No

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated August 21, 2021 Views 4,429 Applies to: