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Intermittent Whoops! error when in MSN Explorer and clicking Mail and More.

EugeneBerry asked on

Dell Inspiron 580
Intel i3 CPU 550 @ 3.20 GHz
Memory (RAM): 8.00 GB (7.87 GB usable)

Running: 64-bit Windows 7 Home Premium with Service Pack 1

MSN Explorer version: 11.00.0028.1500

Internet Explorer 10 version: 10.0.9200.17183

On January 2, 2015, I was using MSN Explorer and in my Facebook account.  Then I clicked on "Mail and More" to check my MSN e-mail and instantly two Internet Explorer windows open on top, covering my MSN Explorer window.  As soon as I close these two messages (although sometimes there is three or four of these IE windows) I can read my e-mail and all is fine for a couple days.

The Whoops! error messages are almost exactly identical in both windows of IE (see below). Both Internet Explorer windows show the same exact address in their address bars which I pasted it below...

http://www.msn.com/%20-%20#channel=f327b5a90e9c15&origin=http%3A%2F%2Fwww.msn.com

The only difference between both IE windows is they have slightly different text in the body of the page...

(in window #1)

Whoops!

We can't show you this right now. We'll get it fixed soon.

2015-01-02T21:57:32.3481273+00:00

00000000-0000-0000-0000-000000000000

(in window #2)

Whoops!

We can't show you this right now. We'll get it fixed soon.

2015-01-02T21:57:33.8247122+00:00

00000000-0000-0000-0000-000000000000

==================================================

On December 15 2014 I was checking my MSN e-mail and I got the Whoops! error message in IE with address link below:

http://www.msn.com/%20-%20#channel=f1adb8e098ae4d6&origin=http%3A%2F%2Fwww.msn.com

==================================================

I started getting this random annoying error just two weeks after my computer tech did a computer wipe (Factory format/re-install all programs) to fix a different minor error that MSN tech support could not solve for over 5 months.

Eugene

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Vinodh.V replied on

Hi Eugene,

I understand that you get a message “Whoops! We can't show you this right now. We'll get it fixed soon”

Sorry to hear about the inconvenience caused.

This issue might be caused due to following reasons:

Browser cache.

Browser settings.

Please follow the below method and check if it helps:

Method 1: Clear browser cache

In order to make sure that the browser is not contributing to this issue, please optimize your browser by following these steps:

  1. For Internet Explorer browser:      Press CTRL+SHIFT+DEL      simultaneously and      click Delete.
  2. For Google Chrome: Press CTRL+SHIFT+DEL           simultaneously and click Clear Browsing Data.     
  3. For Firefox: Press CTRL+SHIFT+DEL           simultaneously and click Clear Now.

Method 2: Reset security settings for Internet Explorer

If you configure security settings to be too restrictive, you may prevent Internet Explorer from displaying certain Web sites. To determine whether an issue is caused by overly restrictive security settings, revert to default security settings. To do this, follow these steps:

  1. Open Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. Click the Security tab.
  4. Click Reset all zones to default level, and then click OK.

Method 3: Reset Internet Explorer

Please refer to the below article which will guide you to reset Internet Explorer to defaults.

https://support.microsoft.com/kb/923737

Reset Internet explorer disclaimer:

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

Hope this information helps. For any further assistance, feel free to contact us and we will be happy to help.  

Vinz
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