Why can we only use a personal account to play E-Tree?

Hi

Welcome to Microsoft community.

I'm glad to help you.

If you change a work account, does the problem still exist?

Or you can change a computer to try to log in.

Looking forward to your further news.

If anything is unclear, please do not hesitate to let me know.

Best regards

Derrick Qian | Microsoft Community Support Specialist

Hello Derrick,

I apologize for the lack of clarity, I should have stated that this message pops up when I log in with my work account.

I have also tried a couple different work computers, and even a different browser (I usually use Microsoft Edge, but the tree won't even pop up when using Chrome).

Regardless, the result is the same; I cannot use the E-tree when signed in under a work account.

Thanks for your reply.

Hi

Thanks for your reply.

I have tested and done some research for you. At present, it is unable to use the work account to play E-Tree.

If you want to use your work account to play the E-Tree, you can use the following methods to feedback on your opinions and suggestions to the MSN team.

You may feedback on your questions again in the Microsoft Edge browser. Open the problematic page in the Microsoft Edge browser, then use the shortcut keys "Alt" + "Shift" + "I" to open the feedback window (Note that the feedback window will capture the current screen and URL link and email address, and you can add Attachment and record your problem), enter your problem, and click "Send".

I've been using my work account with the E-tree for years now. Almost made it to level 9 (1 level or so for getting a tree). And now out of a sudden, it wont let me continue and asks me to use a personal account. Does that mean that I lost all my progress? This is really frustrating after so much time spent. Has Microsoft recently updated conditions for this change?