- Groove Music:
- Device: Lumia 950
- OS build:
When I load Groove Music I noticed some music I added on my computer weren't synced to my phone. Easy fix, hit the 'sync my music' button wait a minute done. Not this time after about a minute it switched to 'Couldn't sync.' No error code or anything which is really annoying to be honest. I deleted the Music Cache folder on my phone, restarted, soft reset, tried uninstalling groove (That's not an option sadly) and nothing seems to work.
UPDATE 1 (1/8/16):
I contacted @MicrosoftHelps via twitter asking if anyone was going to acknowledge the bug in Groove Music, they then asked the typical questions:
Me: Is anyone going to acknowledge the bug in Groove Music for Mobile where you can't sync?
Microsoft: Hi, Cody! We'd be glad to help. Can you share more detail with us on your issue? Are you using a Windows phone?
Me: answers.microsoft.com/en-us/musicandvideo/forum/xboxmusic/groove-music-couldnt-sync/5463ea45-3284-45f3-8ad6-cf935692060c … I created a forum on it and I have reported it on Windows Feedback as well. It's not just me either.
Microsoft: Thank you for the feedback. We'll pass this on to the appropriate team for further review.
I have to tell you, they listened. I am now able to sync my music. Don't believe me?
I wasn't sure it just went through one time, so I did it again:
and it works!!!
All I did was update to build 10.0.10586.63 (Fast Ring) and then went to the store, checked for updates, downloaded and it works. I will be trying to see if they just released the update for Groove Music without having to update (Will test on my L920), nowhere in the changelog does it STATE THE FIX OF THIS BUG (they knew they **** up). Cheers and happy syncing :)
** Note the first sync once you update will take a long time, don't let the screen time out (5min most)*
UPDATE 2 (1/8/16):
I just synced my Lumia 920 and it seems you only need to update the app.