Error Code c00d36c4

I recently bought the following Video:

Limp Bizkit
Rollin`(Air Raid Vehicle)

On my Xbox 360

But any time I try to play the video I keep getting this error: Status Code: c00d36c4

Can you explain to me how to fix this problem, as I have already Delete it my my Hard drive and reinstalled it a couple of times. Also tried to Delete Zune and Clear the Cache and redownload every thing the error is still there.

 

I contact Zune and they told me to contact Xbox support, when i contact Xbox support the tell me to contact Zune.

 

Can anyone tell me how to fix this?

 
Question Info

Last updated July 9, 2018 Views 1,948 Applies to:
Answer

Hello thecelticsmurf,

Thank you for posting in the forum!

According to this article, Either the video codec or the audio codec is unsupported, or one of the streams in a video file is corrupted. This content may not be supported. For more information, visit the Xbox website.

http://support.microsoft.com/kb/948719

If you do not find yourself satisfied with the resolution of this issue, check if you are eligible for a monetary refund or a points refund as applicable.

Best regards.

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Answer

Hello  thecelticsmurf,

Unfortunately we are not able to support billing issues on the forum. To discuss about refunds you will have to contact support again.

 

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