Can't install Zune software on Windows 7 64 bit

I'm trying to install Zune on my new computer (running Windows 7, 64 bit).  During the first try, I got an error message (0xc8000222) sending me to a web page with instructions.  I followed them and download & installed Zune package 47.exe .  Running that got me further until I got a new error message "Windows Portable Device Update didn't install" with a link that took me to the same web page as before (the one that instructed me to install Zune package47.exe.).  So now what?

I've rebooted, checked for updates, cleaned out my temp folder, ran through the zunepackage47.exe again, rebooted, etc. 

I've searched the forums for this problem and found this:

One reply (ReneKolmos) leads to instructions about how to delete a 34 bit .dll file protected by trustedinstaller and another (Jajanut) saying I need to install under Vista compatibility mode.  I'm fine with doing a lot of stuff on my computer but I'm darn leery of going about messing with system files.  Especially when I just want to install one dumb program.  I could understand problems if I was installing a funky 3rd party program but I'm quite surprised about how long it's taking trying to install this one MS program on a MS OS.  

Sorry I went off on a little rant . . . now how to I get Zune installed?  Do I follow the ReneKolmos answer or the Jajanut one or something else?  Mainly I need confirmation on exactly what I need to do to so I don't royally mess up my system.



I found this steps at the forums, you can try them if you would like.


Can't find the media for installation package "Windows 7 Portable Device Update." It might be incomplete or corrupt. Error Code: 0x80070002

"Microsoft Windows 7 (Windows 7 N editions require Windows Media Feature Pack for Windows 7 N), Windows Vista (all editions), Windows XP with Service Pack 3 (Home, Professional, Tablet PC, or Media Center Edition 2005 with Rollup Update 2), or Mac OS X with Boot Camp running Windows 7 or Windows Vista.

If you’re using a Windows 7 N edition, please click to download and install the Windows Media Feature Pack for Windows 7 N before you download the Zune software.


Zune software won't work on versions of Windows earlier than Windows XP SP3, any 64-bit version of Windows XP, or any version of Windows Server".

credits to Linney

N editions

The features in the N Editions are the same as their equivalent full versions, but do not include Windows Media Player. The cost of the N Editions are the same as the full versions, as Windows Media Player can be downloaded without charge from Microsoft for the N Editions.

*Windows Media Player is a requirement to install zune SW: just follow link listed above



another Solution:

1. Connect my device, let windows update download latest mobile device updates

2. Double click zune setup package

3. Without interacting with main installation, go to folder that was created by the zune setup package. Should be something like "c:\[guid]\"

4. Go to x64/packages/ and double clicke the en-us.msi package

5. Wait for it to complete and close original

Hope this helps somebody else out there.

credits to brenton.unger

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Question Info

Last updated April 4, 2020 Views 13,505 Applies to: