Zune Software Sign-In [Error Code C00D11B2 (800C2EE2)]

I have the same issue. I am able to sign into my microsoft account but not Zune software.

What's up Microsoft? It would be nice to be informed of these changes before they happen.

Perhaps I could move to on and stop using Microsoft all together.

Have a nice day.

KK

I have the same problem, same Sign-Up Error screen as posted by misbegottenone. I have a Zune Pass subscription account up until Feb. 2017 and I can use the same user name and password I've always used to log into account.live.com and Groove music app, just not the Zune software.

I have a Windows 10 Home computer. I'd been using Zune 4.8 to successfully sync with a few Zune players, downloading and playing DRM music from the Marketplace. The only problem I've had is not being able to stream music in the Zune software until I download the track.

I have tried a great many things. I've uninstalled Zune software twice. Before installing a second time, I removed all Zune in the Zune registry area mentioned in the following linked forum thread, to which I've also been contributing. I also restored the FeaturesOverride DWORD entries specified in the article (started April 28 with some recent posts):

Zune Marketplace disappeared today (Microsoft Community forum thread)

I removed all Protected DRM tracks. (Not sure why 25% of my tracks were in that category. Perhaps they were no longer offered on the Marketplace.) I can log into Groove music app and download tracks there. I just can't sync with my Zune players through that app. I can also log into Groove web app.

I contacted Microsoft tech support by chat, but got nowhere after an hour. The idea was that I was notified (has it been a little over a year?) that Zune support was ending and that I should be happy it lasted as long as it did. I'm not convinced it's over. Perhaps a server is down.

If anyone can help, I'd be very grateful. I'm sure it's a matter of time that my Zunes, loaded with DRM music, will stop playing them as invalidly licensed tracks, all because I can no longer sync. I've tried about everything else I could find -- firewall settings, restarting some Zune services, even rolling back Windows updates.

By the way, I've turned off automatic updates, and as far as I know I've never had the Windows 10 Anniversary update which I understand interferes with DRM and Zune function. Any ideas? Post here.

By the way, perhaps we need a different thread, as the error cited in the thread title is different, and the title doesn't match (Sign-Up Error, not Sign-In Error).

UPDATE: I tried logging into Zune app on another Windows 10 computer I have run it on in the past and was successful, so the problem lies with the original PC or its Zune installation -- either an update or corruption or bad registry key. I'm going to do some more research then report back. I had to remove the original PC as an authorized computer before the new one was able to download tracks as part of the subscription.

The new PC did not have ANY updates installed as far as I can tell. (I've been trying to turn off updates, since I heard they may break Zune.)

On the new computer, after adding back the FeaturesOverride DWORDS in the registry described in the other linked thread, I was able to download tracks from the Marketplace again. I have not tried syncing my Zunes but feel pretty confident.

I've read elsewhere that Groove/Music Pass may stop working in April 2017. Where does that info come from and how sure?

Update 2: Okay, I had a momentary scare using the new Windows 10 PC that could run Zune software, sign in to my account, and download Marketplace tracks using my Pass subscription. I had charged ahead and installed my external hard drive with all the Zune DRM tracks I had downloaded over the years on the other PC that was no longer allowing me to log in without the error described above in my first post.

The first time with the new tracks, having logged in and updated (actually just confirming) the location of the external hard drive tracks locations, the tracks started loading and displaying artwork in my Collection display. I could play tracks. However, at some point, either restarting the Zune app or while running it, the software suddenly stopped (or didn't load) and after a series of errors loading the software and signing in, I was pretty much at the same spot, unable to log in without getting the above error again, and new ones.

How I fixed it, so far, was to turn off Windows 10 Firewall and Defender protection. Afterwards, I could once again load Zune software and sign in without error! I went back to Firewall and made sure all Zune related programs were in the allowed software lists (exclusions) and in fact added an entry for Microsoft Zune, pointing to the Zune.exe in its directory. Just to be sure, I created a Zune.exe exclusion in the Defender app (couldn't browse to the app, just entered it) and once again turned on Defender's real-time protection.

I've been able to sync my players and add tracks, and I assume I'll be able to download tracks again (but not stream them first).

I'd recommend taking these two steps to anyone having these problems.