XBox360 Xbox Live Playback Error status code: c101a3ff

I have rented a movie on my XBox360, using Xbox Live and my usual payment method.

Every time I try to play the movie I get the following message "Playback Error status code: c101a3ff"

The movie is The Accountant.

I have verified the movie has been paid for.

I have deleted the cache and all tv apps. I have reinstalled the Microsoft Movies & TV app. I have updated the system.

It is now day 2 - I have checked that the payment has gone through, and my purchase history.

The Accountant and the other movies are still available.

But every time I try to play the Accountant I get the same error code.

I have searched for this error code - it only appears in connection with a registry problem in MS Windows.

Does anyone have any idea how to deal with this error on an xbox360 , or even what it is? 

Thanks.

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Not just "The Accountant". I can't play any movie from the xbox video app. I had to rent from Google and play on the youtube app. I'm super angry.

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Last updated July 26, 2021 Views 2,206 Applies to: