Although this question has been asked before, the responses have been locked and are not visible. It’s unfortunate that Microsoft doesn’t provide this conversion service as part of their “Movies and TV” software. Please let me know if there’s a reliable free conversion application. One suggestion I received was to simply change the file extension from MOV to MP4, but that was unsuccessful. Any suggestions would be appreciated.
KE
How do I convert a MOV file to MP4?
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Hi;
Thank you for updating the information, the version 18363 means you are running Windows 10 build 1909, I recommend you to upgrade to the latest version of Windows 10 Build 2004, it may fix the issue for playing Mov files also saving to MP4, please follow the steps below to play MOV files.
Step 1:-
- Open Microsoft Store and look for HEVC Video Extensions that came from Microsoft
HEVC Video Extensions
https://www.microsoft.com/store/productId/9NMZL...
HEVC Video Extensions from Device Manufacturer
https://www.microsoft.com/en-us/p/hevc-video-ex...
Step 2:-
- Open Microsoft Store and look for Windows Photos that came from Microsoft or check preinstalled on your machine
https://www.microsoft.com/en-gb/p/microsoft-pho...
Step 3:-
To convert MOV to MP4, Right-click on MOV file and select open with Photos the video will open, on the right-up corner click "Edit and Create" and select "Trim", after that click "Save As" to save it where you want and you can see the file MOV is converted to MP4.
Step 4:- ((Optional))
If the MOV file still not playing then please use the link below and try to use the software to play a video MOV and follow the step 3
K-Lite Codec Pack
https://codecguide.com/download_kl.htm
Note: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
For more information about types audio and video formats, see the links below for articles from Microsoft
- File formats supported by the Movies & TV app in Windows 10
https://support.microsoft.com/en-us/help/307808...
- Supported audio and video formats (Windows Runtime apps)
https://docs.microsoft.com/en-us/previous-versi...(v=win.10)?redirectedfrom=MSDN
To update or upgrade to Windows 10 build 2004, use the link below and follow the steps
https://www.microsoft.com/en-gb/software-downlo...
I hope this information is helpful. please keep me updated on the status of this issue. If you have any questions, feel free to ask and I will be glad to help you.
Thank you!
Kind regards
Abdirahman
Thank you for updating the information, the version 18363 means you are running Windows 10 build 1909, I recommend you to upgrade to the latest version of Windows 10 Build 2004, it may fix the issue for playing Mov files also saving to MP4, please follow the steps below to play MOV files.
Step 1:-
- Open Microsoft Store and look for HEVC Video Extensions that came from Microsoft
HEVC Video Extensions
https://www.microsoft.com/store/productId/9NMZL...
HEVC Video Extensions from Device Manufacturer
https://www.microsoft.com/en-us/p/hevc-video-ex...
Step 2:-
- Open Microsoft Store and look for Windows Photos that came from Microsoft or check preinstalled on your machine
https://www.microsoft.com/en-gb/p/microsoft-pho...
Step 3:-
To convert MOV to MP4, Right-click on MOV file and select open with Photos the video will open, on the right-up corner click "Edit and Create" and select "Trim", after that click "Save As" to save it where you want and you can see the file MOV is converted to MP4.
Step 4:- ((Optional))
If the MOV file still not playing then please use the link below and try to use the software to play a video MOV and follow the step 3
K-Lite Codec Pack
https://codecguide.com/download_kl.htm
Note: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
For more information about types audio and video formats, see the links below for articles from Microsoft
- File formats supported by the Movies & TV app in Windows 10
https://support.microsoft.com/en-us/help/307808...
- Supported audio and video formats (Windows Runtime apps)
https://docs.microsoft.com/en-us/previous-versi...(v=win.10)?redirectedfrom=MSDN
To update or upgrade to Windows 10 build 2004, use the link below and follow the steps
https://www.microsoft.com/en-gb/software-downlo...
I hope this information is helpful. please keep me updated on the status of this issue. If you have any questions, feel free to ask and I will be glad to help you.
Thank you!
Kind regards
Abdirahman
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Last updated March 24, 2025 Views 253,804 Applies to: