Zune Account Associated with False E-mail

I registered my Zune account using a hotmail.com e-mail address linked to an existing Windows Live ID. Simple enough, and predictable--integrate my Microsoft services. Except...

my account is actually linked to a ho[g]mail.com e-mail address. Because it was a typo in the registration process, which, for whatever reason, was still accepted--I was able to register my name, address, personal info, all under this hogmail.com address.

I sign into the account at the Zune website using this hogmail.com address, even though the "e-mail" setting on my account is set to the proper hotmail.com address--I was able to do that much. For whatever reason, though, I can't sign in with the hotmail address. It seems there is a disconnect between my listed contact e-mail address and the account e-mail address--and the account e-mail address doesn't even exist!

Is there a way to reset the e-mail address without losing all my Zune Pass content and Zune ID? The idea of creating a whole new account, separately, deleting the old one--and thus invalidating all the Zune pass content I already have, having to redownload it...that is the definition of "ugh."

Answer
Answer

Hi harkening --

Unfortunately, there is no way to change the sign-in email associated with your Zune account EXCEPT on an Xbox 360 console. However, this is a feature request from customers that both we in Zune and the Xbox.com team are tracking.

If you don't happen to have an Xbox, but you have a friend who does, you can still sign in with your "hogmail" address onto your friend's Xbox, change your email address there, and then you'll be changed at Zune.

--Jessica Zahn, program manager, Zune

 

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Question Info


Last updated April 4, 2019 Views 951 Applies to: