I am helping a student who is participating in her class virtually. They use Microsoft Teams. I also have three other students doing the same thing. They all have separate, identical devices, all set up by the district, so there should be no difference in their hardware or software. All are within 10 feet of our Mesh Router System and all are using the same internet stream. This one student has, within the last week, had a recurring issue wherein her incoming Video feed - from her teacher and all other students - drops mid-session. Her camera feed remains stable to them. There is no sound issue. All we see are the avatars or initial plates for the other participants.
This happens consistently. I have tried:
• Checking for updates to the Tablet’s operating system and installing those.
We have tried disconnecting and reconnecting to the internet.
Nothing is working and the situation is getting worse by the day. The disruptions are more frequent, etc. I've reached out to our IT support at school and they are stumped.
I need help.