My meeting recording from Microsoft Teams disappears from the Downloads folder

Hi Magdalena,

Since you can download the recordings from Teams Web App, you can keep it as a temporary workaround. For the problem happening in Teams client, it is suggested that you try the following methods and then check the result.

1.  Try clearing Teams cache to see whether the problem is related to the cache. To do that, the steps are as follows:

  a. Sign out of Teams and fully exit the Microsoft Teams desktop client.

  b. Go to File Explorer, and type in %appdata%\Microsoft\teams.

  c. Once in the directory, you’ll see a few of the following folders:

      From ‘Application Cache’, go to Cache and delete any of the files in the Cache location. “%appdata%\Microsoft\teams\application cache\cache”.

      From ‘Blob_storage’, delete any files that are located in here if any. “%appdata%\Microsoft\teams\blob_storage”.

      Within ‘Cache’, delete all files in “%appdata%\Microsoft\teams\Cache”.

      Within ‘databases’, delete all files in “%appdata%\Microsoft\teams\databases”.

      Within ‘GPUCache’, delete all files in “%appdata%\Microsoft\teams\GPUcache”.

      Within ‘IndexedDB’, delete the .db file in “%appdata%\Microsoft\teams\IndexedDB”.

      Within ‘Local Storage’, delete all files in “%appdata%\Microsoft\teams\Local Storage”.

      Lastly, from ‘tmp’, delete all files in “%appdata%\Microsoft\teams\tmp”.

  d. Restart Team.

2.  Uninstall Teams and then download it again to see if it works.

If it still cannot work, please feel free to let me know.

Regards,

Seven