Error code - online_check_failed: exceeded retry attempts

I recieved this error on my desktop app Error code - online_check_failed: exceeded retry attempts  and when i open teams in browser it says connection timed out even if i have stable internet connection. But the microsoft teams in my phone is working. Can you help me with this?

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HI Paul. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator. If you will work with me I will be here to help until the issue is resolved.

The message most oftens mean Teams is down, which you can test by trying to connectto the webclient here: https://teams.microsoft.com/start
https://www.reddit.com/r/MicrosoftTeams/comment...
https://techcommunity.microsoft.com/t5/user/sso... (Please register to read Teams threads here)

If it will connect to the Web Client then try the repairs here. Please avoid any ad links in the content, including repair tools offered. Just read the content:
https://windowsreport.com/teams-wont-connect-se...
https://support.office.com/en-us/article/why-am...

I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I resolved your problem, I will keep working with you until it's resolved.

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My teams in browser is not working too does that mean Teams is down for the moment?

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Yes, looks like it's down. They are really overloaded with all the work and meetings being done from home now. Microsoft was already experiencing server overload as Windows 10 approaches a billion users and they can't build server farms fast enough.
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Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Hello Greg,

I have similar problem - in Slovakia MS Teams desktop is working, but here, in Germany, I am getting the known error:

desktop-992c9b2b-9574-4aaf-8d50-9827437cbf80
Error code - online_check_failed: exceeded retry attempts

Failed to connect to settings endpoint"

But the web version of MS Teams is working.

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-Hi Greg i wanted to ask a question about this Teams error does it also mean that it is down? 


-And when i want to start Teams from the browser, this appears and does not allow anything to be do.

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Tengo el mismo problema, me sale que mi teams no tiene conexión a internet

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I recieved this error on my desktop app Error code - online_check_failed: exceeded retry attempts  and when i open teams in browser it says connection timed out even if i have stable internet connection. But the microsoft teams in my phone is working. Can you help me with this?

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ok thank

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I recieved this error on my desktop app Error code - online_check_failed: exceeded retry attempts  and when i open teams in browser it says connection timed out even if i have stable internet connection. But the microsoft teams in my phone is working. Can you help me with this?

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I recieved this error on my desktop app Error code - online_check_failed: exceeded retry attempts  and when i open teams in browser it says connection timed out even if i have stable internet connection. But the microsoft teams in my phone is working. Can you help me with this?

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Last updated March 1, 2021 Views 15,859 Applies to: