How do I change the phone number for the verification code when I sign into Microsoft teams? I cannot access teams because I no longer have that phone number.

How do i change the phone number for the verification code when signing into microsoft teams? I no longer have that phone and cannot get the code once its sent. 
Answer
Answer

Hi Sartain,

Welcome to post in the community.

From your description, may I know whether you use Teams for free or Microsoft 365 for business subscription? If it is Teams for free, then it means you use Microsoft personal account. In this situation, you can refer to the step to change the phone number:

1. Sign in to the account that has the phone number you want to change.

2. Select Remove next to the phone number.

3. Select Add phone number to include the number to the account.

if you are a Microsoft 365 for business user, you need to contact your admin to change the phone number which associated to your account. The admin can modify your information in User page in Microsoft 365 admin center.

If you have anything unclear, please feel free to let us know.

Regards,

Joey

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Last updated May 19, 2024 Views 16,740 Applies to: