Microsoft Teams Version 1.3.00.13565 (64-bit) delay in PowerPoint presentation

We received an new update for Microsoft Teams Version 1.3.00.13565 (64-bit) end of May starting of June. After the new update while we are in a meeting and sharing the screen or presenting the PowerPoint for 70 participants, we realized most of the users had a delay while presenting and the delays varies from users to another, some of them are experiencing 5s to 30s delays others are getting the slide instantly. This meeting is going every day, the delays are varying, the users who got delays in slide the previous days they may not getting delay the second day. This problem last for almost 10 days since we received the new update end of May and beginning of June.

Many thanks.

 

Hello Pierre,

 

Generally, sharing delay issue in meeting can be more related with network conditions. I recommend you confirm with let presenters as well as impacted participants about their network environment including connections, firewall and antivirus. If convenient, you may try to change to a better network environment to hold and join meetings and perform sharing for test.

 

As far as I know, Teams client itself won’t block any meeting and sharing traffics, according to your issue symptom, I recommend you let presenters as well as impacted participants try to use Teams web app to see if issue exists. In the meantime, you may let all impacted users try to clear caches:

 

Windows:

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Close Outlook and other apps that have integrated features with Teams, go to File Explorer and type %appdata%\Microsoft\teams. Then delete the following files. You can move the files to another place to avoid the data loss:

 

·         In Application Cache -> Cache folder, delete all files in it.

·         In Blob_storage folder, delete all files.

·         In Cache folder, delete all files.

·         In databases folder, delete all files.

·         In GPUCache folder, delete all files.

·         In IndexedDB folder, delete the .db file.

·         In Local Storage folder, delete all files.

·         In tmp folder, delete all files.

·         Delete the file “settings".

 

Mac:

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1. Quit Microsoft Teams.

2. Delete files in following folders.

“~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”

“~/Library/Application Support/Microsoft/Teams/blob_storage”

“~/Library/Application Support/Microsoft/Teams/Cache”

“~/Library/Application Support/Microsoft/Teams/databases”

“~/Library/Application Support/Microsoft/Teams/GPUCache”

“~/Library/Application Support/Microsoft/Teams/IndexedDB”

“~/Library/Application Support/Microsoft/Teams/Local Storage”

“~/Library/Application Support/Microsoft/Teams/tmp”

3. Restart Microsoft Teams.

 

Kind Regards,

Anna

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Dear Anna Ma MFST,

The delay we had it started after we received the update end of May. We did not experience any delay before that on the same network. 

We tried to login to web app some of the users, the issue exists from the web app there is also delay.

We did not do any changes on the network regarding firewalls, antivirus or even on the switches or routers.

We are going to clear caches and test and let you known.

Thanks a lot.

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Hello Pierre,

 

Thank you for your reply. It’s better to let someone who shares PowerPoint file on desktop app to clear caches (clearing caches only clears Teams desktop client caches). And let him shares file via Web version for test.

 

Besides, I recommend you start a new meeting, invite only one internal user to join the meeting, share one PowerPoint file with him to see if there’s any change. If issue can be relieved in some degree, or totally disappear, issue may be related with the recent high traffic volume accessing Teams service.

 

If there’s any update, welcome back and share with us.

 

Kind Regards,

Anna

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Dear Anna Ma MSFT,

As recommended by you,

We cleared the caches on the computers, where we have teams desktop application installed, clearing teams caches did not solve the issue.

We tried to connect to teams through web browser, even through web app is disagreeable. Web browser is even worse.

We started a new meeting with internal user, we share the same power point file with them it is almost same result. Please note we have too many internal meeting in some of them we don't experience delay, others meeting wee are experiencing delay. As I explained before the delay varies. The users who were not experienced delay in their presentation before they may experience delay later in different presentation. The delay is not predicted. 

My question, why the issue happened by end of May, any changes from Microsoft, or it is the end of May update. We did not notice any delay before.

Among several test that we have done , we connected some user on android app and ios app,  comparing to the desktop app and web app the result was much better.

Kind regards.

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We are also experiencing some issues with this version 1.3.00.13565. If you switch on the video and there are more than 4 users on the call, entire machine freezes completely and becomes unresponsive. Only way to fix this is to switch off the Video. Disabling GPU in teams settings helps little bit.

Are we going to see any fix soon.

We received an new update for Microsoft Teams Version 1.3.00.13565 (64-bit) end of May starting of June. After the new update while we are in a meeting and sharing the screen or presenting the PowerPoint for 70 participants, we realized most of the users had a delay while presenting and the delays varies from users to another, some of them are experiencing 5s to 30s delays others are getting the slide instantly. This meeting is going every day, the delays are varying, the users who got delays in slide the previous days they may not getting delay the second day. This problem last for almost 10 days since we received the new update end of May and beginning of June.

Many thanks.

 

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Dear microsoft,

I have installed MS teams and it is not possible to change the background. Why is this?

I have the latest version

But in a meating i dont get the menu option to change the background as described. 

It would be very nice if there is any solution.

With kind regards,

BW 


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Last updated October 27, 2020 Views 4,185 Applies to: