Ask a new question

Microsoft Teams - Error "We can't access your content. Please refresh to try again."

Hi,

While working on Teams Web and desktop application , I am getting error "We can't access your content. Please refresh to try again." while using chat and calls on Teams . This issue has started since yesterday., where I cant send or see or receive my chats

I performed the following steps :  

1. Sign out of my account from browser and then clear browser cache. 

2. Log out of my account from Teams desktop too.

3. Then sign in to my account from browser to check again if the error still pops up.

4. Uninstall and Install the app again

On mobile app, I can only view the chat and cannot send messages.

Kindly assist.

Thanks,

Harshada J

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi I'am Karl an Independent Advisor and happy to help.

Kindly perform windows update link below:

https://support.microsoft.com/en-ph/help/4027667

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

Thanks,

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Did a windows update, still the issue persists

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for your response.

Did you try to reboot your machine by chance?

Thanks

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

yes after windows update it did auto-reboot

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

As per checking on your screenshot you are in Offline mode status: Grey. Try to set to online and let me know.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Please find attached 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you for your swift response.

If you working at work domain or organization environment. I suggest you may change a network to see if it can make any difference. Are only one impacted on this issue?

Thanks,

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Karl,

I am working from home and on my home wifi .

As you suggested I tried on my mobile hotspot and it worked , I could send and receive messages .Thanks for this suggestion.

However, I would want this working on my home wifi as well, as my mobile network is very slow.

Please assist.

Thanks,

Harshada 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Hashada,

Thanks for the update and sounds good that your Teams is now working.

Did you try to reboot your modem by chance?

Thanks,

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Karl,

Tried rebooting the modem , forgetting the wifi and re-connecting ...but still no success. Please assist.

However, now atleast , I can see my previous chat history .

screenshot attached

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info

Last updated November 7, 2023 Views 2,394 Applies to: