I'm my wit's end with MS teams on chromebook. I bolded the most relevant info if you want to skip the fluff.
Any advice at all is much appreciated.
So I got a new job that requires me to use teams to screenshare and talk while giving a tour virtually. Teams worked fine at first and within the last month I keep having difficulties so bad I literally
can't do my job.
I eventually figured out that my MS teams app on my chromebook was a problem (and yes, it was the most updated version) and it wasn't showing all of the buttons I needed on the screen, as well as
was causing problems with other people seeing me. I uninstalled the teams app and started using it from just within the chrome browser instead.
It worked beautifully when testing it with a friend!
Then today I had a call for a certification test for my job. I used teams within the chrome browser.
Apparently in the second half it froze and audio cut out, and I couldn't finish the tour, so I didn't pass the certification.
I've been having nonstop trouble with teams and I'm so frustrated because I really wanted this job and I can't do it.
I don't have a laptop or computer, just my chrombook, and I really don't want to buy one because that would cost months of my work and I'm trying to save money. I just don't know what to do.
My boss said she didn't get any pop-ups about bad internet connection or anything, it just stopped working. I also didn't get any sort of indication that things weren't working.
Does anyone know why teams would cut out audio and visuals and stop responding other than internet connectivity?
Edit to add details about what's gone wrong in the past before unintstalling the app, if anyone is curious:
- When using it in the app, it would add me to a call twice, and when I tried to leave one of the calls, it would crash MS teams. It would show it as not running but the call would still be happening in the background. When relaunching teams, it would display I wasn't in a call but it was still on the call. I couldn't leave the call without powering off my entire device. It would echo horribly when this happened and I couldn't find the call to mute my mic either.
- 30 seconds after I joined the meeting, the meeting would call me even though I already joined. This problem always led to the previous problem mentioned.
- Even with good internet speed it would freeze and lag.
- the button to turn on my camera would randomly turn off and gray out.
- I couldn't view participants' faces all at once and my layout was different than other people's screens.
- The button to screenshare would randomly disappear.
- Sometimes when clicking the 3 dots to get to the screenshare button when the screenshare button wouldn't show, clicking screenshare would lead me to device settings with no option to select a screen to share.
- Once my entire chromebook crashed and fully powered off in the middle of a call despite full battery when trying to use MS teams.
