You're missing out! Ask your admin to enable Microsoft Teams for

Hello Daniel,

Thank you for your time reading and replying to my question.

- I am a global admin

- I am a teams admin

- All internal (so far)

The problem began with 1 then spread to 3. Today it is around 10(?).

Thanks again for any insight you can provide me.

D

I am listed as the:

* Teams communication admin

* Teams service admin

The 3 in between do not have admins

* Teams communication support engineer

* Teams communication support specialist

* Teams Device Administrator

I did not clear it on my Firefox (too many windows with too containers with too many cookies I need to keep).

I did however, use MS Edge (cleaned out all cookies and cache) with the same resulting message.

I also tried to use the MS  Teams app and get the same error after I have cleared out the MS Teams app files in:

* \AppData\Roaming\Microsoft\Teams\Cache

* \AppData\Roaming\Microsoft\Teams\blob_storage

* \AppData\Roaming\Microsoft\Teams\databases

* \AppData\Roaming\Microsoft\Teams\GPUCache

* no *.DB file in the \AppData\Roaming\Microsoft\Teams\IndexedDB\https_teams.microsoft.com_0.indexeddb.leveldb

* \AppData\Roaming\Microsoft\Teams\Local Storage

* \AppData\Roaming\Microsoft\Teams\tmp

This is my app version. Recently re-installed.

From what I've seen here you actually have done the right time.

So therefore I'd like your account to be investigated furthermore by MS Support to determine the best next steps, unfortunately, as a Community Advisor, I'm not authorized to access users' accounts so it's not possible for me to investigate this issue furthermore. Moreover, as business account users, you are entitled to the more advanced support you deserve, please take advantage of it.

There are 2 ways to reach out to MS Support :

1. Via Phone call support (during business hours only)
Please visit the following link, scroll down and select your country from the dropdown list:
https://docs.microsoft.com/en-us/office365/admi...

2. Via MS 365 admin center.
If you have MS 365 license you can go to https://admin.microsoft.com select support > New service request. You can choose whether you want to receive support via email or phone support. However, if you don't have MS 365 license then you need to reach out to your admin and ask the admin to open a new support ticket.

Hello Daniel,

Thank you for the phone numbers. I will give the number for my region a try (looks like I have 30 mins to get to a tech).

I have however submitted a ticket and no reply which is why I have signed up posted the question here (after staying up till 5am researching with DuckDuck.  As I do not know the SLA, I am exploring other avenues in hopes to find a solution before the situation gets worse.

Hello I am having this same issue on my computer, I need urgent assistance because I must use the app for a job interview soon. I have spoken to an advisor already, the Case Reference is 1025390542 if you could check this please. However the solution above does not work because I do not have Office 365 and there is no administrator because this is a personal computer that I own. Please help ASAP.