Unable to Restore Deleted Channel

Hi,

I'm getting the following error message when using Teams for the Web, when trying to restore a deleted channel: "We couldn’t restore the

I've checked the permissions for the application, and I'm using an account for the team owner.

Anyone got any ideas? It's a private channel but I'm getting the same message for non-private. This team is also playing up and disappearing from the Desktop version of teams for some users.

Hello KENNINGHAM-BROWN Adam,

Greetings. Thank you for reaching out.

I understand that you are having trouble restoring a deleted channel in teams. Based on your description, you have checked the permissions for the application, please confirm if members are allowed to restore in the teams settings like in screenshot below. If so, please check whether any of the other members can restore this channel.

Image

->Also, how long ago was this channel deleted? Please note that channels can be restored within 21 days of deletion (soft delete). If you deleted these more than 21 days ago, these can't be restored as they are now in a hard delete status.

If these channels were deleted less than 21 days ago and none of the other team members can restore the channel, you will have to reach out to our online tech support team to check further.

As an organization admin, you can raise a service request through the O365 admin center if you have the permissions. Otherwise, you can reach out to your M365 admin to raise this for you. A support agent can further connect with you remotely, for further troubleshooting and involve the backend team which might be needed to restore the channel.

Get support for Microsoft 365 for business -- Online support.

Your patience and cooperation are much appreciated.

Best Regards,

Ashraf.

* Beware of Scammers posting fake Support Numbers here.

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It was deleted 3 days ago, and no-one else can restore it either. I have asked our admins to raise a ticket with Microsoft.

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Hello KENNINGHAM-BROWN Adam,

Many thanks for your response.

In case you get a response from the online team, kindly post back here on the thread as this might help other community users facing the same issue as well.

Thank you in advance and have a great day.

Best Regards,

Ashraf.

* Beware of Scammers posting fake Support Numbers here.

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Last updated April 11, 2025 Views 476 Applies to: