Teams Whiteboard can't retrieve info

Yesterday I tested the Whiteboard function in MA Teams and also downloaded the MS Whiteboard app. At a certain moment I think the last one crashed but I didn't worry because it was only a private test. When I tried to open the standard MS Teams whiteboard I just got a grayish screen with a message that tells me that "a failure happened during the request to handle the request. Something went wrong when retrieving the content from your board"

I close MS Teams, restarted my PC but still MS teams whiteboard shows the same massage. How can I solve this?

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Tested and works fine now. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That was temporary.

This morning, it display the same message again. Grrr !

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That was temporary.

This morning, it display the same message again. Grrr !

Just checked, still working fine here....

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I got a response on our premium ticket that the "hit or miss" is still being worked on. It works most of the time, just not always. Sometimes I have to share the whiteboard twice before it works.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same here, have to share few times before it will show up. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This is exactly our problem, since last week (or so) any meeting we start, whiteboard fails with exact same message in start post.

I have logged a case, but i'm very disappointed with support so far; they took over my screen last week, watched exactly what happend, told me they didn't see it before and will investigate.

Just now, I recieved a reply asking me to test again. Nothing changed, still same issue. Health is good (green) on all our services.

Same as start post: EU tenant (Netherlands) and fully licensed company.

My Case #:19672327

Will update here if something changes (for the better of worse)

Yes , same as my side. Raised case and keep asking to check my meeting policy and org settings which I've mentioned it's turn-on. issues was it sometimes works and sometimes not working and obviously is issues from MS side. How can get it permanent fix?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The Issues still happened intermittently, any solutions? 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated June 26, 2020 Views 5,113 Applies to: