Teams Room Device - Black Screen

Hello Tom Anscombe

Thank you for posting in Microsoft Community.

I understand that you have an issue in regard to the Teams for having a black screen display. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• Are you using Microsoft Teams for Consumer or Business?

Actually, the Teams room is only available in Skype and Teams for business. As per article that you provided it indicated there the work around on how to fix the issue. Since it was published in the MS Learn, our developer is working on it. They are already aware about the said issue. I would suggest to file a feedback about this matter. In order for our engineers identify what feature would suit you. You may access the link below.

Click here: Send feedback or suggest a feature in Microsoft Teams (free) - Microsoft Support

Hope you understand.

Regards,

Jason Guer

Microsoft Community Moderator

Jason,

We are using Yealink's MVC640's with the new Teams Room Pro Licences.

I do hope the developer's come up with a solution. I have looked into rolling back to an earlier version of Teams Room but understand this is not possible.

Kind Regards,

Tom.

Hello Tom Anscombe

Good Day!

Thank you for all the information above. Highly appreciated.

Since the version of Teams you are using. It stated that you are using Microsoft Teams for business. In this case, I will move this thread to the proper category for further assistance.

Hope you understand.

Regards,

Jason Guer 

Microsoft Community Moderator

Hi Jason

I have the same issue and it is affect a number of our teams rooms, also using Yealink devices.

Please can you provide the link to the thread that you moved to?

Regards

Jan Appel

Hi,

it looks like Microsoft has solved it in version 4.18, but I got this issue back in version 4.19.57.0 using Teams Room Basic License.