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Teams not working on android phone

I can't join a Teams meeting on my android phone (Samsung S20). Instead of opening in the app, when I click on a meeting link, it opens a page in Firefox telling me to download the Teams app (already have it) or join meeting (the button doesn't work). I have tried a variety of fixes: clear cache, clear data, clear temp files, sign in and out, uninstall and reinstall the app, restart my phone, reset database, check permissions, etc. Nothing has worked. Does anyone have a solution? Thanks!

Hello benavohra ,

My name is Joanna, I’ll be happy to help you out today.

Please try to access the Teams on web for you to check if you will encounter the same issue.

You may also check if you have the latest update of your device.

Refer to the link below for the other steps that may help you solve the issue.
https://www.guidingtech.com/top-ways-to-fix-mic...

Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know if this doesn't work or if you need further assistance.

Thank you.

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Hi Joanna! I have tried to use Teams through two web browsers on my phone, Firefox and Chrome. When I go to Microsoft Teams, I get the same thing for both: the login page and then an error when I click sign in (see the screenshots).

My phone is fully updated.

I found the Guiding Tech article before I posted my issue. I have already done everything it says, but Teams still does not work.

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Please try to uninstall and install Teams app again.

Check also your device updates.

Let me know if this doesn't work or if you need further assistance.

Thank you.

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I have uninstalled and reinstalled the Teams app. When I click a link to join a meeting, it takes me to a web page where the Join meeting button doesn't work (see screenshot). It doesn't open in the app.

My phone is fully updated.

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Please refer to the link below and follow the steps provided.
https://r1.community.samsung.com/t5/galaxy-s/mi...

Let me know if this doesn't work or if you need further assistance.

Thank you.

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Hi There! I don't have "Set as priority" or "Unmonitored apps" as options on my phone. I also don't have "Optimise Batt Usage." Do you have another solution?

These are the screens I have:

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Last updated January 16, 2025 Views 1,369 Applies to: