Teams - No video and they cant hear me

Hello Alastair,

If you're experiencing issues with video and audio during Teams meetings, there are a few troubleshooting steps you can try:

- Check your camera and microphone:

Ensure that your camera is connected properly and not being used by any other application.

Test your microphone using the "Test Call" feature in Teams. You can access it by clicking on your profile picture, selecting "Settings," and then choosing "Devices" from the left sidebar.

- Grant Teams access to camera and microphone:

Go to your computer's settings and check if Teams has the necessary permissions to access your camera and microphone.

On Windows, go to "Settings" > "Privacy" > "Camera" and "Microphone" and make sure Teams is allowed to access them.

- Update Teams and your device drivers:

Ensure that you have the latest version of the Teams application installed. Check for updates in the app store or manually download the latest version from the official Teams website.

Update your device drivers, particularly for the camera and audio devices, to the latest available versions.

- Restart your device:

Sometimes, a simple restart can resolve temporary glitches and restore the functionality of the camera and microphone.

Kindest regards,

Hello alastair ,

My name is Joanna, I’ll be happy to help you out today.

I'm sorry that you are experiencing this issue, please try the following:
1. Uninstall and install the app
2. Clear Cache

Clear Teams cache in Windows
If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key +R.
In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
Delete all files and folders in the %appdata%\Microsoft\Teams directory.
Restart Teams.

Clear Teams cache in macOS
If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
Enter the following command, and then press Return:
rm -r ~/Library/Application\ Support/Microsoft/Teams
Restart Teams.

Please let me know if this doesn't work or if you need further assistance.

Thank you.

Hello Joanna,

I have uninstalled and re installed Teams. when I try this %appdata%\Microsoft\Teams i get the following error message.

Hi Alastair,

Please learn from the link below and follow the steps below.
1. Select File Explorer’s This PC option
2. Fix the error using a third-party app
3. Reregister Windows 10 apps
4. Open the Microsoft Store App Troubleshooter
5. Rename EXE Files

For further steps and information, please refer to the link below.
https://windowsreport.com/fix-windows-cannot-fi...

Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know if this doesn't work or if you need further assistance.

Thank you.