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Teams iPhone app No Internet Connection

Hello, when I open the Teams app and try to login to my account on my iPhone 11 Pro I receive the following message: Sign-In Error, Please connect to the internet and try again. 

My internet through cellular data and wifi is working fine for other items on my phone like Safari. 

I have tried restarting my phone, deleting and redownloading the Teams app, I have also tried to login with the wifi on and off.

Thanks

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Hello Chris,

My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!

If you are using a VPN, or proxy though your modem/phone, please disable it.

I hope this helps! Please let me know if you have any further questions.

Thank you.

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Hello,

Currently, HTTP PRoxy is off and there are no VPN configurations.

Thanks

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Is this still happening? You could try closing other apps while Teams is running if this is the case.

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Yes it is still happening. All other apps are closed.

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Have you tried making a factory reset to your phone?

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No, is that the only other option I have? I would prefer not to have to reformat everything.

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That's the final option that comes to my mind, honestly.

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Hi, I have the same problem. My temporary solution is to uninstall and reinstall the app but this only works for a day or two then it's back to no connection... it's frustratin! 

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Hello, I am also having the same issue. It started on Thursday and no matter what I have tried, I have no been able to resolve the issue.

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Hi. I had the same problem. Then I went to setting , then general at the bottom there is reset press it the phone will reset it’s self and work again.

Hope it helps you too

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Last updated February 24, 2024 Views 11,514 Applies to: