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Surface Pro 4 Front Camera in Teams

In Teams the only camera that is available is the rear facing camera (not helpful). I have tried updating drivers, uninstall/reinstall Teams. I am still only able ot chose the rear camera and the front camera is not presented as an option.Any suggestions on other things to try?

Hello CarterWilliams,

 

Regarding your issue, please go through the below settings, to check if it helps to resolve your issue.

 

  • Open Windows Device Manager (Right click on the Windows menu, select Device Manager)
  • Scroll down to System Devices; click to expand the menu.
  • Double click on either Microsoft Camera Front or Microsoft Camera RearSteps on a Microsoft Surface device to either enable or disable front and rear cameras

  • Select Enable Device on the camera that you want to use; Select Disable Device on the other.

 

Thanks and regards,

Ankita Vaidya

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Tried all that. Disabled the back camera and left the front camera enabled. Now in Teams it does not show a camera as available. Could be a problem with the front camera device? I have attached the device manager report which shows an error in March. Could they be related? What would the solution be?

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Hello CarterWilliams,

 

Many thanks for providing information, we will consult this case with our next level teams and once we get any update from them, we will post back here.

 

Your time and patience will be highly appreciated.

 

Thanks and regards,

Ankita Vaidya

• Beware of Scammers posting fake Support Numbers here.

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Hello CarterWilliams,

 

Many thanks for your time and patience. We had checked your case with our consult team and shared you further action plan via the Private Message, please check it.

 

Thanks and regards,

Ankita Vaidya 
• Beware of Scammers posting fake Support Numbers here.

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Last updated May 3, 2024 Views 204 Applies to: