Setting up a Custom Background for Teams

Hi Katie,

Based on your description, I understand that when you use your custom background in Teams meeting, the image got pixelated. And you would like it to appear more clearly.

Based on my research, for the best experience with custom backgrounds, Teams recommend uploading images with an aspect ratio of 16:9 and a resolution of at least 1920 x 1080 if possible. Since you have already set the resolution to 1920 x 1080, please kindly check and change the aspect ratio to see if it will work.

For more information, please refer to Custom backgrounds.

If the problem persists, to better help you solve your problem, may I ask you to do the following and provide related information to me? Thanks!

• To see if this is related to the specific image, please kindly change another image to see if it has the same problem.
• Since Teams support .JPG, .PNG, or .BMP files, please change the image to .PNG or .BMP to see if it will work.
• If the problem still exists, please kindly provide us a screenshot of your Teams meeting with the background and the background file through Private Message to us for further analysis and test. You may also view your private messages from your profile.

Your patience and cooperation are highly appreciated. Please feel free to let us know if there are any updates from you. I’ll be happy to continue working on this problem with you:)

Best Regards,

Jasmine

I have the same problem. My backgroundresolution is set at 3000 x 1689 with 16:9 ratio and my logo is blurry.

Good day,

pleaee i find it dificult to change my background as option for background is not displaying on my teams menu.

I will appreciate your guide.

regards, 

Hi Katie,

 

Based on your description, I understand that when you use your custom background in Teams meeting, the image got pixelated. And you would like it to appear more clearly.

 

Based on my research, for the best experience with custom backgrounds, Teams recommend uploading images with an aspect ratio of 16:9 and a resolution of at least 1920 x 1080 if possible. Since you have already set the resolution to 1920 x 1080, please kindly check and change the aspect ratio to see if it will work.

For more information, please refer to Custom backgrounds.

 

If the problem persists, to better help you solve your problem, may I ask you to do the following and provide related information to me? Thanks!

• To see if this is related to the specific image, please kindly change another image to see if it has the same problem.

• Since Teams support .JPG, .PNG, or .BMP files, please change the image to .PNG or .BMP to see if it will work.

• If the problem still exists, please kindly provide us a screenshot of your Teams meeting with the background and the background file through Private Message to us for further analysis and test. You may also view your private messages from your profile.

 

Your patience and cooperation are highly appreciated. Please feel free to let us know if there are any updates from you. I’ll be happy to continue working on this problem with you:)

 

Best Regards,

Jasmine

Is there a fix on the way? Like the others, my image created was set highest at 300dpi and 16:9 for resolution and pixelation still occurs

We have the same issue, Blurry and pixelated custom background although it is the recommended size and resolution. Any fixes yet?

thank you for the feedback. but when you look at the screen shot below you will discover that there is no change of background option on the menu.

Thanks, but not sure how that relates to my persistent issue

how to zoom out from this?