No paperclip icon in chat during Microsoft Teams meeting

Hi COSS

My name is Daniel. I will be more than happy to assist you.

As a fellow MS Community forum user, I understand you need assistance to solve this issue.

I'm wondering whether you are experiencing the same issue when using MS Teams online.

Please follow these steps below to isolate the issue:
1. Please go to your computer then open your chrome or edge browser as the only recommended browsers to access MS Teams online.
2. Please go to MS Teams online https://teams.microsoft.com
3. Then try to log in.
4. Go check the paperclip icon.

Are you experiencing the same issue when you are using MS Teams online from your computer?

If you aren't experiencing the same issue using the MS Team online then please visit the following article and refer to the section, under the "Windows: Clear Teams Cache" section. https://www.uvm.edu/it/kb/article/clearing-team...

P.s This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users helping other users.


DISCLAIMER:
There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards

Hi Daniel,

When I log in via the browser some chats have the file sharing button but some do not. The issue appears to be the same as through the Teams app. Please advise.

Thanks,

When you said you visit chat on the MS Team online, there's no paperclip icon

I'm wondering, what kind of access does the chat user have? did you have chat with a user with external access as shown in the screenshot below?

There are some chats with external people that do have the paperclip icon, and then are also some chats with external that do not have the paperclip icon. There also chats with no external people in that also does not have the paperclip icon. This is the confusion.

It seems to me it could an intermittent issue. In the meantime you can use OenDrive to share file with others as explained here: https://answers.microsoft.com/en-us/msteams/for...

I do believe this issue needs to be investigated furthermore by the MS Team engineering team so they can determine the best next steps for this particular issue.

I highly suggest you report this issue, If this is a bug normally they will release fixes but as a community advisor, I can't guarantee that for you since I don't work for Microsoft.

Follow these steps: Select Help > select report a problem

I'd also like this issue to be investigated furthermore by MS Support to determine the best next steps for you. As business account users, you are entitled to the more advanced support you deserve, please take advantage of the opportunity.

With that said, there are 2 alternatives to reach out to MS Support:

Alternative 1.
Please visit the following link, scroll down, and select your country from the dropdown list:  https://docs.microsoft.com/en-us/office365/admi...

Alternative 2: Via MS 365 admin center.
If you have MS 365 license you can go to https://admin.microsoft.com select support > New service request. You can choose whether you want to receive support via email or phone support. However, if you don't have MS 365 license then you need to reach out to your admin and ask the admin to open a new support ticket. This is optional, If necessary you can request your admin to put your number as the preferred contact method so MS Support can call your number.  See the demo video below:
https://www.youtube.com/watch?v=73ywno9lR_4

DISCLAIMER:
There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards