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MS Teams Chat not showing up

So when I load into Teams, under the Chat tab, I no longer see anyone listed in the window of the folks that are in the group. However if I manually click "New Chat" and type in the person I want to chat with, the person shows up and chat history and I then am able to communicate with them. Anyone have any idea of why this is? Or what can be done to get it back to normal? I attached a screenshot showing the blank Chat tabImage
Hello Larry
I am V. Arya, Independent Advisor, to work with you on this issue. Does it get replicated in Web Teams also - https://teams.microsoft.com/

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Hello Larry
I am V. Arya, Independent Advisor, to work with you on this issue. Does it get replicated in Web Teams also - https://teams.microsoft.com/
No, just the app it appears. When I loaded into the Web Teams, it showed up just fine.

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Close Microsoft Teams app
Press Windows key, hold it and press r
Paste the following into Run Window
%appdata%\Microsoft\teams
Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.
Now delete everything within this folder
Open Microsoft Teams app and now check

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Close Microsoft Teams app
Press Windows key, hold it and press r
Paste the following into Run Window
%appdata%\Microsoft\teams
Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.
Now delete everything within this folder
Open Microsoft Teams app and now check

 I tried that and no luck, the people are still not showing up in the Chat tab in the app, only on the web app.

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What is the version of your Teams app?
Press Windows key, hold it, press i to open Settings
Apps
Click on Teams
You will find the version

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What is the version of your Teams app?
Press Windows key, hold it, press i to open Settings
Apps
Click on Teams
You will find the version
1.3.00.12058

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Close all instances of Teams (better would be to restart your computer)
Right click on Teams icon on task bar and then right click again on the icon in the list displayed > Run as administrator
You can also click on Start orb (bottom left) to display program list > Then right click on Teams icon > More > Run as administrator

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Question Info

Last updated April 11, 2025 Views 2,383 Applies to: