MS Teams bot task/fetch desktop cookies

Dear ceo optimus prime,

Good day! Thank for posting in the community.

We've received your query, and you can expect to receive response from one of our community moderators accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Microsoft Community moderator

• Beware of Scammers posting fake Support Numbers here.

Hello ceo optimus prime,

Good day!

Thank you for bringing this issue to our attention.

It's possible that there may be a compatibility issue with the desktop app and the way it handles cookies. To troubleshoot this issue, I recommend trying the following steps:

Clear the cache and cookies in the desktop app and try accessing the URL again to see if all cookies are being set. Here is article regarding: Clear Teams cache - Microsoft Teams | Microsoft Learn.

For New Teams:

C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

For Classic Teams:

%appdata%\Microsoft\Teams

Adjusted instructions that cover both app types.

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

2. Open the Run dialog box by pressing the Windows logo key + R.

3. In the Run dialog box, copy/paste:

   • new Teams app: C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

   • classic Teams app: %appdata%\Microsoft\Teams

4. Delete all files and folders in the directory.

5. Restart Teams.

• Check if there are any updates available for the desktop app and install them if there are.

• Try accessing the URL in a different browser to see if the issue persists.

If the issue still persists after trying these steps, please provide us with more details such as the version of the desktop app you are using and any error messages you may be receiving. We will do our best to assist you further.

This issue with Microsoft Teams desktop application seems to be a complex one. I would suggest to in contact with Microsoft support.

As the community moderator we have limited access to you user accounts and tenant to see the backend data.

You can raise a service request with your contact information so that a support engineer can engage and help you directly. If you do not have the Global administrator role, you must contact your Global admin/IT admin to fix this issue. ask them to raise a service request.

• To do that, please ask the global administrator to go to "Teams admin portal".

• Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.

• On right bottom corner click on "Help & support" after that choose the "contact support".

• Fill out the required information in the form, including a description of the issue you are experiencing.

• Click on the "Create" button to submit your request.

• Once your request is submitted, a support engineer will be assigned to your case and will contact you to provide assistance.

It was pleasure working with you on this issue, if you think I have provided the required information related to your post, you can also vote on it.

With your vote, other users who are looking for the same details on this community site can easily find this thread and based on this thread they can find this feature's update.

I hope this information helps. Let me know if you have any further questions or concerns.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your patience with us.

Looking forward to your response and have a great day ahead!!

Sincerely

S M Nazmun Nur | Microsoft Community Moderator

Thank you for the reply.

New cookies are getting set only problem is only 2 of them are getting set.
Microsoft Teams (work or school) Version 24074.2607.2799.9843 on Mac. The issue is seen on Windows desktops as well.

As per your suggestion, I have opened the service request.

Thank you