Microsoft Teams keeps asking me to sign in

Hi Alvaro, Thank you for your quick response. I only have Teams for business.

Hi Paul, I'll try to assist you today.

Based on your scenario there can be lot of solutions, however I'll give you the most common one which you can try and see if it works or not.

Clear Teams cache by using these steps in Windows:

1. If Teams is still running then right-click on the Teams icon in the taskbar, and select Quit.

2. Open the Run dialog box by pressing the Windows logo key  +R.

3. In the Run dialog box, enter this %appdata%\Microsoft\Teams, and then click OK.

4. Delete all the files and folders you'll see in the %appdata%\Microsoft\Teams directory.

5. Restart Pc and also Teams.

If the above doesn't solve your problem then the next best solution is to clear windows Credential Manager:

As deleting your locally stored credentials sometimes solves this issue

1. Open the Control Panel and navigate to the User Accounts.

2. Then click on Credential Manager and select your windows credentials.

3. Move down to Generic Credentials and see where is your Office credentials.

4. Then you'll see MicrosoftAccount:user and click Remove.

5. Restart Pc and also Teams.

Don't worry it'll not cause any problems with your account. Hope it helps.

Warm Regards

Hi Anirban, Thanks for your post. I tried both options but neither worked.

After 1st option, Teams asked which email i wanted to use to sign in, I choose my work one and everything is fine. If i quit Team (as it says its running in the background and i will receive notifications) and then reopen teams it displays the “This version of Teams only supports work or school accounts managed by an organisation” message.

I will try and reinstall as suggested by someone else.

Hi Alvaro,

Ok so I have uninstalled and reinstalled MT as suggested using the "for home or small business" link.

MT suggested I used my personal email, but I choose "use another account" and put in my work email/password. Everything looked great.

I quit MT and tried to reopen, it yet again suggested I used my personal email address. When I choose use different account...it tried loading but just looks like the below image. I closed it, quit again and tried to reopen but again just shows me the view below.

Hi Alvaro, I deleted the folder, restarted my PC and all I get is same black MT screen.

Time for Zoom I think....lol

I have just uninstalled and reinstalled MT after deleting the folder and restarting the PC. Its logged me in but I 100% know that once I hit quit and try to access MT again, it wont work. I have a MT meeting in 30mins so going to leave it running in the background for now.

and to add to this ...the MT app is open and running, I have just joined my clients invite to MT but it wouldn't open it in the App, only in the browser (even though its currently running)