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In meeting Chat option not available

The in-meeting chat option is disabled all of a sudden. It was working fine till a couple of hours back. It does not work when my team joins a MS Teams meeting from a calendar invite.

We get a message "only team members can chat. Ask the team owner to make you a member." The option is however available when a meeting is started with a "Meet Now".

The configuration enabling chat has been done correctly in Teams Admin (see screenshot attached)

I have tried logging out and logging back in , restarting etc. Nothing seems to be working.

Appreciate help and guidance at the earliest as we have a series of webinars planned in a couple of days.

Vivek

Answer
Answer

Hi Darpan,

Thank you for the detailed response. Funnily, the chat option is now available within Teams meetings and it has worked smoothly a day after posting this question. There were no changes in configuration - I am not sure if an update was installed.

Fyi, all configurations were done as instructed at the organisation level from Teams Admin - the screenshot posted was from the Teams Admin center.

Please find my point-wise response below, for your further investigation.

1.  The problem occurred when we were accepting calendar invites and joining the meeting. I am, unfortunately, unable to replicate the problem and provide a screenshot now.

2. I am attaching a screenshot that I found in a similar thread in the Microsoft Tech Community forums. The message I received was the same.

3. The Global settings have been applied to the User. Screenshots below.

As I mentioned the problem seems to have been resolved by itself. Please do let me know if this was a temporary glitch that has been fixed permanently by MS. Appreciate your support.

Regards

Vivek

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Question Info

Last updated December 20, 2022 Views 595 Applies to: