Ask a new question

I keep getting the same email for a single use code but it is not me. What do I do? I got 22 of the same emails in 1 day

I keep getting the same email for a single use code but it is not me. What do I do? I got 22 of the same emails in 1 day

Hello Laura M! I'm Gunasekar and I'd be happy to help you with your question. I understand that you've been getting those one-time codes in your email. Have you confirmed the authenticity of the email, specifically whether it originated from the legitimate Microsoft team? First, it is recommended to check your account's recent activity status to confirm if someone is trying to access your account. a. Go to https://account.live.com/Activity and sign in with your Microsoft account. b. Select recent activity. c. If you see account activity that you're sure wasn't yours, let us know and we can help secure your account—if it's in the Unusual activity section, you can expand the activity and select This wasn't me. If it's in the Recent activity section, you can expand the activity and select Secure your account. If there has been no recent activity in your Microsoft account, the messages are most likely spam. You can move these e-mails to the junk folder. However, it is recommended to keep your Microsoft account safe and secure by following the suggestions below. 1. Create a strong password. 2. Enable two-factor authentication. 3. Remove unused devices from your account. Related article for your reference: https://support.microsoft.com/help/628538c2-7006-33bb-5ef4-c917657362b9 I hope this information helps. If you have any questions, please let me know and I will be happy to help you further. Best regards, Gunasekar N

******************************************************
AI: Artificial Intelligence or Automated Idiocy???

“You are serving a customer, not a life sentence.Learn how to enjoy your work”-LaurieMcIntosh

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello,

Sign into the account here: https://account.microsoft.com, then go to Security to review the sign in activities. When you reviewed the account's sign in activities, Click into those labeled as "unsuccessful sign in", you can click on it to expand it to review the Session activity. If it is incorrect password, it won't generate a code. And there's nothing to worry about. If it is request denied xxx, that means this activity had your password entered correctly, and a code was generated, but it didn't pass the two factor verification. In the latter scenario, you want to change the password asap. If you can NOT find any unsuccessful sign-in with the "request denied" labeling, it can mean that someone else left your contact information as their security info, usually due to typo. In this case, your account is not in any danger. Unfortunately there's also nothing you can do about it until this other user realized they needed to update their contact info.

Another way to find out which scenario is yours is to go to the account https://account.microsoft.com click on Security > Advanced Security options, set up authentication app instead. That way, if you continue to receive code via text or email instead, you would know 100% that it is NOT about your account, but someone else left your phone/email as their contact info due to typo.

__________________________________

North America Central Time Zone

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 13, 2025 Views 971 Applies to: