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I can't hear Microsoft Teams Audio

My microsoft teams audio is not coming through to my headphones even though in any other site it work, and I can hear the sound. I´ve looked up other answers to this problem but I can´t go to what they are asking me to go to because I do not have what they are asking me to go to. I am on a chromebook Such as ¨devices¨ and ¨permissions¨, i only have ¨General¨ ¨Privacy¨ ¨ Notifications¨ and ¨ Captions and Transpcript¨

I have Chrome Os

My headphones are WH-something

I am using a chromebook

thank you please answer as soon as you can as I have to use these for school


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My microsoft teams audio is not coming through to my headphones even though in any other site it work, and I can hear the sound. I´ve looked up other answers to this problem but I can´t go to what they are asking me to go to because I do not have what they are asking me to go to. I am on a chromebook Such as ¨devices¨ and ¨permissions¨, i only have ¨General¨ ¨Privacy¨ ¨ Notifications¨ and ¨ Captions and Transpcript¨

I have Chrome Os

My headphones are WH-something

I am using a chromebook

thank you please answer as soon as you can as I have to use these for school


I can not hear through my Microsoft Teams at all  Can someone due a diagnostic to find out the problem?

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Hello,

I am Igor, an Independent Advisor and I will be glad to help you with this question.

Are you using Microsoft Teams app or web version?

Based on the description I am assuming you using Teams Web App in your Chromebook browser . Given this situation, you can try the following suggestions and check if it works:

1. If you are using Chrome browser, please open your browser settings and find Site Settings, then click Additional content settings > Sound, and then make sure it is turned on. You can also add Teams url to the Allow part.

2. Also please try to joining Teams meeting in other browsers to check if all browsers have the same problem.

3. You can also download Teams app on your Chromebook and check if you can hear the audio in Teams meeting.

4. Reset your Chrome browser settings. To do that, please open Chrome Settings and click Reset and clean up > Restore settings to their original defaults.

Hope it helps.

Best Regards
Independent Advisor and Community User like you
*** Please note: I don't work for Microsoft so I don't have access to accounts and personal information

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Hello I am using the web version, and I cannot download the app as my district does not allow me to download any apps.

1. for me it did not work

2. no this is only happening for teams and no other sites

3. I cannot download apps as my district does not allow me to do so

4. nothing changed 

thank you for your help

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same problem I have 

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Thanks, WeirdRowbie

May I Know if you are using a wired or bluetooth headphone ?
If its a bluetooth, you can try to follow on the steps from the thread below:
https://answers.microsoft.com/en-us/msteams/for...

Hope it helps.
Independent Advisor and Community User like you
*** Please note: I don't work for Microsoft so I don't have access to accounts and personal information

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Oh no sorry I did not inform you before but I already found a solution. However thank you for your assistance!

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Glad to hear that

Please feel free to share the solution so you can help another community users.

Thanks and Stay safe
Independent Advisor and Community User like you
*** Please note: I don't work for Microsoft so I don't have access to accounts and personal information

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*Note you will have to be in a meeting while doing this and have your bluetooth headphones connected *

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Click ¨More Actions¨ 

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Click on ¨Device Settings¨

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Choose the pair of headphones you want to connect below ¨Speaker¨

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If you have speakers then put your speakers name here, but do not put your bluetooth headphone in the category or else it sounds weird. Since I am using a chromebook my default settings for it is ¨Internal Mic¨ so if you are using a chromebook and do not have any speakers to use then just keep it as ¨Internal Mic¨

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These should be your device settings

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Hi WeirdRowbie,

Thanks for reaching out! I’m Regie S an Independent Advisor and a Microsoft Teams user like you.

Thank you for sharing that information.

May I know if you still need further assistance?

Best Regards,
Regie S.

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oh no thanks though!

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Last updated May 13, 2024 Views 26,097 Applies to: