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I cannot open Microsoft Team neither on my browser or app.

I tried checking my laptop firewall, I deleted to app planning to re-install but when I am downloading the app, error below appears same when I try to log in via browser

Hi KimberlyChan1,

Please from what web browser are you trying to launch https://teams.microsoft.com? Edge, Chrome, Firefox etc?

Thanks,

Mr. Trust_A
Volunteer Moderator
Microsoft Support Community

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Hi! I tried it in Chrome and edge. Thank you

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Hi! I tried it in Chrome and edge. Thank you

Thanks for your reply.

To narrow the problem down. May I know if you are facing the same error on other website links?

In the meantime, you may try clearing out your browser's cache or reset your browsers.

Thanks,

Mr. Trust_A
Volunteer Moderator
Microsoft Support Community

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Hi Mr. Trust_A,

No I am not encountering errors in other website. I can access outlook, netflix, pinterest, youtube, gmail etc. only MS Teams.

Thank you.

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Thanks for confirming.

This link contains some helpful troubleshooting steps you can try: How to fix the "ERR_CONNECTION_TIMED_OUT" error in Google Chrome - Troubleshooting Central. For example, if you are using a router, you can restart it. Also you may check your Firewall and antivirus settings etc.

Kindly follow-through on the steps that applies to you & let me know how it goes.

Note: The link is not from Microsoft.

Regards,

Mr. Trust_A
Volunteer Moderator
Microsoft Support Community

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Thank you for the help. it still does not work. T-T

This is also the error in the desktop app.

----------------------------------------------------------

desktop-cc5f1103-cbc4-4fef-8f7e-85d7e3bcbfdc

Error code - online_check_failed: exceeded retry attempts

Failed to connect to settings endpoint

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Question Info

Last updated May 23, 2022 Views 98 Applies to: