External Meeting within teams hangs and says connecting but works if accessing via outlook

Hi There,

We have a problem whereby if we are invited by an external company to a teams meeting and you try and join it within teams. It just says connecting and never connects.

However, if you try and join the same meeting via outlook, it connects fine.

Can anyone help with this problem?

Hello CAmblerCIO
I am V. Arya, Independent Advisor, to work with you on this issue. Assuming you are using Teams app on Wndows 10 - Try to clear cache of Teams
Close Microsoft Teams app
Press Windows key, hold it and press r
Paste the following into Run Window
%appdata%\Microsoft\teams
Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.
Now delete everything within this folder
Open Microsoft Teams app and now check

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Last updated December 1, 2020 Views 6,602 Applies to: