Hi,
Thanks for reaching out.
My name is God'swill, I'll be happy to help you today.
If I understand your question well, the approval request problem is happening when trying to send approval to a particular user.
I'll like to be sure the said user is within your organization, and another thing likely to cause this problem is the user not using the updated version of teams, please be sure to tell the affected user to update his/her teams app.
Please be sure to let me know if you need more help as I'll be glad to do so.
Regards...
God'sWill
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