Approval App in Microsoft Teams doesn't work when sending an approval request to one user

Hello,

I am trying to get the MS Teams Approval App to work properly. I can send approval requests to some users, but when I send to one particular user I get this error 'Something went wrong. Wait a bit, then try again':



I have tried using MS Teams in my browser and I have also tried clearing my cache. Neither of these things changed the situation. Any help would be appreciated!

Hi,

Thanks for reaching out.
My name is God'swill, I'll be happy to help you today.


If I understand your question well, the approval request problem is happening when trying to send approval to a particular user.
I'll like to be sure the said user is within your organization, and another thing likely to cause this problem is the user not using the updated version of teams, please be sure to tell the affected user to update his/her teams app.


Please be sure to let me know if you need more help as I'll be glad to do so.

Regards...
God'sWill


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Hi,

Thanks for reaching out.
My name is God'swill, I'll be happy to help you today.


If I understand your question well, the approval request problem is happening when trying to send approval to a particular user.
I'll like to be sure the said user is within your organization, and another thing likely to cause this problem is the user not using the updated version of teams, please be sure to tell the affected user to update his/her teams app.


Please be sure to let me know if you need more help as I'll be glad to do so.

Regards...
God'sWill


Give back to the Community.
Help the next person who has this issue by indicating if this reply solved your problem.
Click Yes or No below.

Hi

May I ask please if there is any solution to this issue?
Thank you

Sandor

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Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info


Last updated March 14, 2024 Views 966 Applies to: